Anthony Urbano

Bird Specialist (Kitchen Manager)

• Demonstrated leadership qualities and advanced communication skills to build a sense of camaraderie amongst the team on shift.
• Maintained customer satisfaction, food quality, food safety, and equipment safety.
• Identified bottlenecks and quickly provided solutions.
• Managed and followed up with other kitchen Crew Members to ensure all responsibilities were fulfilled. Maintained kitchen pars.

Certified Trainer

• Achieved high-performance ratings and scores for required
• curriculum on restaurant policies, procedures, equipment, food safety, and customer service.
• Provided operations training for new Crew Members and set high standards for the entire staff.

Crew Member

• Executed the basic operations of the restaurant; Customer front and Kitchen. (FOH/BOH)
• Greeted and helped all customers with any questions and/or concerns.
• Informed customers about the menu and any special events or promotions happening.
• Successfully completed required training in all positions.
• Cashier Experience
• Certified Food Handlers

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.

Kitchen Manager

• Lead the Team to prep and cook the correct portions for Restaurant Sales.
• Maintained a clean and safe work environment, adhering to all health departments regulations and guidelines.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Checked and tested foods to verify quality and temperature.
• Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
• Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.