Anthony valdez
dallas,Texas
Summary
Skilled in operating and maintaining data centers with a comprehensive understanding of server hardware, software management, and network functions. Possess strong problem-solving skills and the aptitude to manage multiple tasks simultaneously. Have contributed significantly to improving operational efficiency in previous roles through process improvements and technical solutions.
Overview
10
10
years of professional experience
Work History
Data Center Operations Technician
google
Bellevue, Nebraska
06.2020 - Current
- Performed backup on critical systems to protect important information.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Provided technical support during emergency situations such as outages or natural disasters.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Troubleshot hardware and software issues related to the data center operations.
- Maintained positive working relationship with fellow staff and management.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Representative
TurboTax
Dallas, Texas
03.2022 - 01.2024
- Updated system with order specifics and customer details, preferences, and billing information.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Led on- and off-site customer support teams across multiple time zones.
- Developed positive relationships with customers through friendly interactions.
- Prevented key account losses by researching discrepancies and correcting problems.
Supervisor of Operations
Boss Construction
Dallas, TX
01.2015 - 03.2021
- Provided training and guidance to team members on operational procedures and best practices.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Oversaw financial management, budget management, accounting and payroll activities.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Education
High School Diploma -
Seagoville Highschool
Dallas, TX03-2017
Skills
- Capacity planning
- Incident response
- System monitoring
- Structured cabling
- Server management
- Hardware maintenance
- Security protocols
Affiliations
- collecting cars
- hiking
- sightseeing
Timeline
Customer Service Representative
TurboTax
03.2022 - 01.2024
Data Center Operations Technician
google
06.2020 - Current
Supervisor of Operations
Boss Construction
01.2015 - 03.2021
High School Diploma -
Seagoville Highschool
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