Anthony Valle
Bloomington ,IL
Summary
Proven team leader and efficient problem-solver, excelled in fast-paced environments at McDonald's and Dairy Queen, enhancing team performance and customer satisfaction. Skilled in customer service and safe food handling, demonstrated by developing comprehensive training programs and maintaining high cleanliness standards. Achieved significant improvements in service quality and team collaboration.
Overview
2
2
years of professional experience
Work History
Crew
McDonald's
05.2024 - 07.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Trainer
Dairy Queen
10.2022 - 03.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Analyzed and evaluated training effectiveness and program outcomes.
Busser
Tony's Dinner
06.2022 - 10.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Education
High School Diploma -
Normal Community Highschool
3900 E Raab Rd, Normal, IL 6176105.2026
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Safety awareness
Languages
Spanish
Native or Bilingual
Timeline
Crew
McDonald's
05.2024 - 07.2024
Crew Trainer
Dairy Queen
10.2022 - 03.2024
Busser
Tony's Dinner
06.2022 - 10.2022
High School Diploma -
Normal Community Highschool