Anthony Vance

● Used strong relationships to understand customer’s business in order to provide solutions.

● Provided exceptional customer service internally and externally.

● Conducted business reviews with all existing accounts.

● Applied specific knowledge regarding product compatibility and shipping requirements for dry loads and temperature requirements and maintenance when handling refrigerated loads.

● Determined optimal loading and delivery patterns and times in order to minimize time and miles traveled with regards to the customer, advising if a load is manageable.

● Updated active load information into system for shipper and carrier tracking.

● Updated/checked calls.

● Scheduled pickup and delivery appointments.

● General office duties.

● Communicated with brokers regarding any discrepancies found on bill of lading (i.e. shortages, damages) prior to settlement.

● Contacted carriers to obtain delinquent proof of deliveries.

● Balanced files, completed file settlement and forwarded paperwork to corporate accounting for payment.

● Created/processed carrier and third-party invoices.

● Worked with operations employee(s) to resolve any problems or disputes.

● Self-motivated, enthusiastic team player who excels in a fast-paced environment.

● Strong customer service orientation and excellent work ethic.

● Ability to quickly process information and make decisions.

● Effective negotiation and problem-solving skills, and ability to handle conflict.

● Excellent time-management skills with the ability to multitask. ● Skills with multiple computer programs including: Excel, Microsoft 365, and various websites to facilitate job duties.

• Fielded inbound calls in a professional manner
• Focused on Customer Retention
• Responded to and resolve customer questions
• Researched possible solutions to customer issues
• Sell / Up sell products on customer's account
• Deescalated upset customers.

• Provided prompt, courteous, and efficient service
• Communicated effectively with customers to drive sales
• Maintained a clean, customer-friendly environment
• Finalized sales and maintain cash control
• Performed regular cleaning activities
• Forecasted, order, and stock merchandise
• Checked in merchandise deliveries from vendors
• Demonstrated reliability and honesty
• Prepared food
• Ensured foodservice safety.