Anthony Van Dyke
Giddings,USA
Summary
Dedicated and reliable professional with a strong aptitude for troubleshooting software and hardware issues, complemented by expertise in seamless system installation and upgrades. Proven success in managing on-site projects while delivering exceptional customer service and ensuring precise fulfillment of client needs. Known for excellent communication skills and a commitment to fostering customer satisfaction, consistently striving to exceed expectations in every interaction. Passionate about leveraging technical knowledge to enhance operational efficiency and support organizational goals.
Overview
19
19
years of professional experience
Work History
Customer Service Associate 2
SpaceX
01.2025 - Current
- Trained new associates on customer service protocols and company policies.
- Managed customer inquiries via multiple channels, maintaining high satisfaction levels.
- Collaborated with team members to streamline service processes, enhancing operational efficiency.
- Developed training materials aimed at enhancing team performance and knowledge retention.
- Maintained a high level of product knowledge, providing accurate information to customers.
Senior Field Technician
ZochNet
07.2024 - Current
- Installed cabling infrastructure including Cat5e and Cat6 cables and fiber optics.
- Provided technical support in the field for installation, commissioning and maintenance of equipment.
- Diagnosed hardware and software issues remotely or on-site for customers.
- Utilized problem solving techniques to determine best course of action for repair or replacement of malfunctioning equipment.
- Trained and supervised other technicians in the field.
- Maintained documentation of findings and all work completed.
IT Technician Supervisor
Computer Network Technologies
10.2022 - 07.2024
- Troubleshot technical issues with printers, networks, operating systems, and applications.
- Provided technical support to end users regarding installation of hardware and software components.
- Assisted in developing processes for deploying new computers and applications to end users.
- Deployed anti-virus protection solutions across multiple workstations and servers in a network environment.
- Created documentation to assist with further analysis of technical issues.
- Collaborated with team members on complex technical projects.
- Managed customer escalations by providing timely resolutions in a professional manner.
- Performed root cause analysis for recurring incidents to prevent future occurrences.
- Investigated reported problems from end users using diagnostic tools such as log files or system monitors.
- Reviewed incoming tickets daily and assigned them appropriately based on individual expertise levels.
- Utilized problem-solving skills to identify and resolve complex technical issues quickly.
- Created and maintained detailed documentation of all technical support processes, systems, and user requests.
Tier 2 Technical Support Supervisor
ZochNet
03.2018 - 09.2022
- Provided training to new team members on technical support best practices.
- Ensured system availability through regular maintenance activities such as patching, upgrades.
Field Technician
ZochNet
03.2016 - 03.2018
- Assessed customer and business locations for viable wireless installation with Line of Sight wireless PTMP equipment.
- Diagnosed errors or technical problems to determine proper solutions.
- Trained and supervised other technicians in the field.
- Utilized diagnostic tools to analyze system performance issues and identify root cause of problems.
- Installed, tested, and monitored computer systems and networks.
Sales Associate
O'Reilys
08.2014 - 03.2016
- Helped customers find and select products.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Engaged with guests to understand and anticipate customer service needs.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Met merchandising standards by keeping store stocked and products faced.
Inventory Manager
Walmart
07.2012 - 08.2014
- Maintained accurate records of all incoming shipments including quantity received, date received.
- Trained staff on proper inventory management techniques and procedures.
- Trained and supervised personnel on data entry and inventory management procedures.
- Labeled and organized inventory items in staging areas according to quantity, size, or type of material.
- Developed and maintained reliable inventory reports for management review.
Cook
Broken Stone Pizza
01.2012 - 07.2012
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Cooked food according to recipes set by establishment.
- Prepared large quantities of food items according to recipes or specific customer orders.
- Adhered to safety protocols at all times while preparing meals for customers.
Overnight Baker
HEB
11.2011 - 01.2012
- Maintained high standards of cleanliness and sanitation according to health regulations.
- Demonstrated proficiency in baking a variety of breads and pastries from scratch, including croissants, muffins, scones, doughnuts, and cakes.
- Adjusted oven temperatures and ingredients based on recipe specifications to produce consistent results.
- Trained new staff on proper baking techniques and safety protocols.
Overnight Retort Operator
Dairy Farmers of America
09.2009 - 11.2011
- Ensured timely completion of all production tasks.
- Collaborated with operators as part of team, keeping projects on task.
- Trained new operators on equipment operations.
- Adhered to safety regulations while operating equipment, ensuring compliance with industry standards.
- Conducted quality control checks throughout the production process to verify product specifications were met.
Shift Manager
Pizza Shack
03.2007 - 09.2009
- Trained and supervised new staff members.
- Addressed customer complaints and resolved conflicts.
- Created staff teams and delegated work tasks to increase productivity.
- Communicated important company information and policy changes to staff members.
Education
Homeschooled
Skills
- Problem resolution
- Customer support
- Team collaboration
- Process improvement
- Product knowledge
- Complex Problem-solving
Timeline
Customer Service Associate 2
SpaceX
01.2025 - Current
Senior Field Technician
ZochNet
07.2024 - Current
IT Technician Supervisor
Computer Network Technologies
10.2022 - 07.2024
Tier 2 Technical Support Supervisor
ZochNet
03.2018 - 09.2022
Field Technician
ZochNet
03.2016 - 03.2018
Sales Associate
O'Reilys
08.2014 - 03.2016
Inventory Manager
Walmart
07.2012 - 08.2014
Cook
Broken Stone Pizza
01.2012 - 07.2012
Overnight Baker
HEB
11.2011 - 01.2012
Overnight Retort Operator
Dairy Farmers of America
09.2009 - 11.2011
Shift Manager
Pizza Shack
03.2007 - 09.2009
Homeschooled