Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Vargas

Baldwin

Summary

Dynamic professional with a strong background in customer service and education, notably as an Assistant Customer Service Department Head at Stop & Shop. Proven leadership and effective communication skills foster team collaboration and enhance customer satisfaction. Adept in instructional strategies and time management, driving positive outcomes and boosting team morale.


Overview

6
6
years of professional experience

Work History

Assistant Customer Service Department Head (ACSDH)

Stop & Shop
03.2023 - Current
  • Supervise and support a team of cashiers, self-checkout attendants, and service desk clerks to ensure smooth and efficient daily operations.
  • Oversee task execution and ensure all departmental functions are completed accurately and in a timely manner.
  • Provide ongoing assistance and guidance to team members to foster collaboration and productivity.
  • Deliver outstanding customer service, addressing inquiries and resolving issues promptly and professionally.
  • Perform nightly cash maintenance and reconciliation to ensure all registers are balanced and prepared for the following business day.
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Implemented successful cross-selling strategies that lead to additional revenue generation from existing customers.
  • Assisted in managing a high-performing team, leading to increased productivity and employee morale.

Undergraduate Teaching Assistant

Collaborative Health Integration Research Program (CHIRP)
01.2025 - Current
  • Serve as a Teaching Assistant for the Collaborative Health Integration Research Program (CHIRP) at St. John’s University
  • Attend and assist with weekly lectures and labs for PSY 2040: Research Methods in Psychology
  • Provide individualized support to students in research methodology, literature review, and academic writing
  • Coordinate and conduct additional meetings outside of class hours to address student needs and enhance learning
  • Respond promptly and professionally to student inquiries via email
  • Foster a supportive learning environment to promote student success and enhance personal skills in research and pedagogy
  • Collaborate with fellow teaching assistants to collect and analyze end-of-semester data on student satisfaction and teaching effectiveness
  • Supported faculty members with administrative tasks including reviewing papers, updating class records, and tracking attendance.
  • Boosted students'' confidence in their abilities through continuous positive reinforcement and constructive feedback on assignments.

Cashier

Associated Grocers
10.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Developed foundational skills in customer service, including communication, problem-solving, and transaction handling.

Education

Bachelor of Arts - Psychology

St. John's University
Jamaica, NY
05-2025

High School Diploma -

Baldwin Senior High School
Baldwin, NY
06-2021

Skills

  • Time management
  • Collaborative teamwork
  • Organization
  • Instructional strategies
  • Cultural awareness
  • Self-reflection
  • Feedback delivery
  • Leadership strength
  • Positive attitude
  • Effective communication
  • Stress management

Timeline

Undergraduate Teaching Assistant

Collaborative Health Integration Research Program (CHIRP)
01.2025 - Current

Assistant Customer Service Department Head (ACSDH)

Stop & Shop
03.2023 - Current

Cashier

Associated Grocers
10.2019 - 03.2020

Bachelor of Arts - Psychology

St. John's University

High School Diploma -

Baldwin Senior High School

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