Anthony Vasquez
Deli Manager
Del Valle,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Secondary Department Manager - Deli
H-E-B Grocery
Austin, TX
08.2022 - Current
- H-E-B
- Management - Spends majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters - Oversees the department; provides a safe work environment; provides training, development, and performance appraisals; provides customer service; ordering, display rotation, controlling shrink, product quality, sanitation, inventory control, work scheduling; receiving, pricing, stocking, and signing of merchandise; and financial results - Responsible for overall direction, coordination, and evaluation of the department - Manages Partner morale and retention - Monitors department budget and payroll including product, labor, and expenses - Orders product to maintain inventory
- Sales / Analytics - Develops / leads a retail sales team to provide customer service at the highest level in all areas - Effectively promotes services / products to maximize sales - Executes merchandising programs - Promotes marketing and Store events through powerful planning, merchandising and taking advantage of traffic - Achieves sales goals; prepares projections / forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners - Achieves gross profit budget by preparing projections / forecasts, controlling inventory, managing and reducing food costs, ensuring the, accuracy of invoices, managing the conversion process for perishable shrink, reducing supply usage, and managing shrink - Ensures highest level of quality and presentation in products and services - Ensures availability of seasonal items - Builds relationships with customers and builds customer service through
- Partners
- Food Safety / Sanitation: - Ensures compliance with government / H-E-B regulations and standards for product freshness, safety, refrigeration, and sanitation - Maintains safety / sanitation of equipment and department; maintains sanitation standards throughout the work area
Assistant Department Manager
H-E-B Grocery
Austin, TX
04.2022 - 08.2022
- Deli
- H-E-B
- Management: - Spends majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters - Oversees the department; provides a safe work environment; provides training, development, and performance appraisals; provides customer service; ordering, display rotation, controlling shrink, product quality, sanitation, inventory control, work scheduling; receiving, pricing, stocking, and signing of merchandise; and financial results - Responsible for overall direction, coordination, and evaluation of the department - Manages Partner morale and retention - Monitors department budget and payroll including product, labor, and expenses - Orders product to maintain inventory
- Sales / Analytics: - Develops / leads a retail sales team to provide customer service at the highest level in all areas - Effectively promotes services / products to maximize sales - Executes merchandising programs - Promotes marketing and Store events through powerful planning, merchandising and taking advantage of traffic - Achieves sales goals; prepares projections / forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners - Achieves gross profit budget by preparing projections / forecasts, controlling inventory, managing and reducing food costs, ensuring the accuracy of invoices, managing the conversion process for perishable shrink, reducing supply usage, and managing shrink - Ensures highest level of quality and presentation in products and services - Ensures availability of seasonal items - Builds relationships with customers and builds customer service through, Food Safety / Sanitation: - Ensures compliance with government / H-E-B regulations and standards for product freshness, safety, refrigeration, and sanitation - Maintains safety / sanitation of equipment and department; maintains sanitation standards throughout the work area
School of Retail Management
H-E-B Grocery
San Antonio, TX
02.2022 - 04.2022
- Training for H-E-B management; consisted of in class/in store training Covered wide variety of topics including HR policies and procedures, schedule building, financial literacy, etc.
- Practiced in stores in real time in order to have experience in management and day-to-day activities in order to leverage an effective and efficient department
Deli Team Lead
H-E-B Grocery
San Antonio, TX
05.2020 - 02.2022
- May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering Assists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete.
- Assists with ordering and event order management (EOMs)
- Assists with training on new systems, tools, processes, and product rollouts; follows up with Partners as needed to reinforce or retrain
- Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store
- Management / Training: - May serve as backup to Department Manager and typically works opposite shift to Manager
- May help prepare department work schedules
- Carries out supervisory responsibilities in accordance with policies and applicable laws
- Assists with inventory control; loads, unloads, and moves product- Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
- Assists in all technical areas, as needed
- Performs Representative / Specialist duties frequently
- Customer Service / Sales: - Provides / coaches on superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections
- Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
- Merchandises products effectively
- Food Safety: - Slices, packages, labels, rotates, and culls products for poor quality
- Complies with department / Store operating procedures
- Cleans / sanitizes sales floor, display cases, prep areas, and equipment
Food Service Representative
H-E-B Grocery
San Antonio, TX
01.2017 - 05.2020
- Customer Service:
- Provides superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections - Food Service / Production:
- Prepares, packages, and merchandises fresh product effectively
- Slices, packages, labels, rotates, and culls products for poor quality
- Assists in technical areas as needed (e.g., basic set-up and clean-up processes) - Sales:
- Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales - Food Safety:
- Cleans and sanitizes display cases
- Operates / maintains equipment properly
- Complies with H-E-B food safety and sanitation standards
- Complies with department / Store operating procedures - DELI:
- Takes care of service counter Customers
- Uses ordering system applications
- Uses Fresh Production Planner
- Performs inventory management processes (MSI, PAW) as required
- If applicable, ensures catering orders are prepared and ready in time for Customer pickup
- Performs all sanitation and maintenance tasks for Deli slicers - PREPARED FOODS:
- Serves / packages products at customer's request
- Educates customers on preparation / reheating instructions of prepared foods
- Prepackages condiments (sauces, dressings) for prepared food items
- Cuts, slices, dices, chops, food in preparation for chef
Education
Bachelor of Business Administration - International Business Management
Texas A&M University - San Antonio, TX, US
San Antonio, TX 01.2019 - 1 2021
Skills
Recruiting and Hiring
Operations
Relationship building and management
Business development and planning
Scheduling
Product and service sales
Strategic planning
Financial Management
Business planning
Budgeting
Sales expertise
Systems and software programs
Goals and performance
Strategies and goals
Order management
Accomplishments
- Supervised team of 28 staff members.
- Achieved #1 sales record by completing production planners and leveraging inventory management with accuracy and efficiency.
Timeline
Secondary Department Manager - Deli
H-E-B Grocery
08.2022 - Current
Assistant Department Manager
H-E-B Grocery
04.2022 - 08.2022
School of Retail Management
H-E-B Grocery
02.2022 - 04.2022
Deli Team Lead
H-E-B Grocery
05.2020 - 02.2022
Bachelor of Business Administration - International Business Management
Texas A&M University - San Antonio, TX, US
01.2019 - 1 2021
Food Service Representative
H-E-B Grocery
01.2017 - 05.2020