Anthony Vasquez
Deli Manager
Del Valle,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Secondary Department Manager - Deli
H-E-B Grocery
Austin, TX
08.2022 - Current
- H-E-B
- Management - Spends majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters - Oversees the department; provides a safe work environment; provides training, development, and performance appraisals; provides customer service; ordering, display rotation, controlling shrink, product quality, sanitation, inventory control, work scheduling; receiving, pricing, stocking, and signing of merchandise; and financial results - Responsible for overall direction, coordination, and evaluation of the department - Manages Partner morale and retention - Monitors department budget and payroll including product, labor, and expenses - Orders product to maintain inventory
- Sales / Analytics - Develops / leads a retail sales team to provide customer service at the highest level in all areas - Effectively promotes services / products to maximize sales - Executes merchandising programs - Promotes marketing and Store events through powerful planning, merchandising and taking advantage of traffic - Achieves sales goals; prepares projections / forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners - Achieves gross profit budget by preparing projections / forecasts, controlling inventory, managing and reducing food costs, ensuring the, accuracy of invoices, managing the conversion process for perishable shrink, reducing supply usage, and managing shrink - Ensures highest level of quality and presentation in products and services - Ensures availability of seasonal items - Builds relationships with customers and builds customer service through
- Partners
- Food Safety / Sanitation: - Ensures compliance with government / H-E-B regulations and standards for product freshness, safety, refrigeration, and sanitation - Maintains safety / sanitation of equipment and department; maintains sanitation standards throughout the work area
Assistant Department Manager
H-E-B Grocery
Austin, TX
04.2022 - 08.2022
- Deli
- H-E-B
- Management: - Spends majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters - Oversees the department; provides a safe work environment; provides training, development, and performance appraisals; provides customer service; ordering, display rotation, controlling shrink, product quality, sanitation, inventory control, work scheduling; receiving, pricing, stocking, and signing of merchandise; and financial results - Responsible for overall direction, coordination, and evaluation of the department - Manages Partner morale and retention - Monitors department budget and payroll including product, labor, and expenses - Orders product to maintain inventory
- Sales / Analytics: - Develops / leads a retail sales team to provide customer service at the highest level in all areas - Effectively promotes services / products to maximize sales - Executes merchandising programs - Promotes marketing and Store events through powerful planning, merchandising and taking advantage of traffic - Achieves sales goals; prepares projections / forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners - Achieves gross profit budget by preparing projections / forecasts, controlling inventory, managing and reducing food costs, ensuring the accuracy of invoices, managing the conversion process for perishable shrink, reducing supply usage, and managing shrink - Ensures highest level of quality and presentation in products and services - Ensures availability of seasonal items - Builds relationships with customers and builds customer service through, Food Safety / Sanitation: - Ensures compliance with government / H-E-B regulations and standards for product freshness, safety, refrigeration, and sanitation - Maintains safety / sanitation of equipment and department; maintains sanitation standards throughout the work area
School of Retail Management
H-E-B Grocery
San Antonio, TX
02.2022 - 04.2022
- Training for H-E-B management; consisted of in class/in store training Covered wide variety of topics including HR policies and procedures, schedule building, financial literacy, etc.
- Practiced in stores in real time in order to have experience in management and day-to-day activities in order to leverage an effective and efficient department
Deli Team Lead
H-E-B Grocery
San Antonio, TX
05.2020 - 02.2022
- May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering Assists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete.
- Assists with ordering and event order management (EOMs)
- Assists with training on new systems, tools, processes, and product rollouts; follows up with Partners as needed to reinforce or retrain
- Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store
- Management / Training: - May serve as backup to Department Manager and typically works opposite shift to Manager
- May help prepare department work schedules
- Carries out supervisory responsibilities in accordance with policies and applicable laws
- Assists with inventory control; loads, unloads, and moves product- Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
- Assists in all technical areas, as needed
- Performs Representative / Specialist duties frequently
- Customer Service / Sales: - Provides / coaches on superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections
- Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
- Merchandises products effectively
- Food Safety: - Slices, packages, labels, rotates, and culls products for poor quality
- Complies with department / Store operating procedures
- Cleans / sanitizes sales floor, display cases, prep areas, and equipment
Food Service Representative
H-E-B Grocery
San Antonio, TX
01.2017 - 05.2020
- Customer Service:
- Provides superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections - Food Service / Production:
- Prepares, packages, and merchandises fresh product effectively
- Slices, packages, labels, rotates, and culls products for poor quality
- Assists in technical areas as needed (e.g., basic set-up and clean-up processes) - Sales:
- Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales - Food Safety:
- Cleans and sanitizes display cases
- Operates / maintains equipment properly
- Complies with H-E-B food safety and sanitation standards
- Complies with department / Store operating procedures - DELI:
- Takes care of service counter Customers
- Uses ordering system applications
- Uses Fresh Production Planner
- Performs inventory management processes (MSI, PAW) as required
- If applicable, ensures catering orders are prepared and ready in time for Customer pickup
- Performs all sanitation and maintenance tasks for Deli slicers - PREPARED FOODS:
- Serves / packages products at customer's request
- Educates customers on preparation / reheating instructions of prepared foods
- Prepackages condiments (sauces, dressings) for prepared food items
- Cuts, slices, dices, chops, food in preparation for chef
Education
Bachelor of Business Administration - International Business Management
Texas A&M University - San Antonio, TX, US
San Antonio, TX 01.2019 - 1 2021
Skills
Recruiting and Hiring
Accomplishments
- Supervised team of 28 staff members.
- Achieved #1 sales record by completing production planners and leveraging inventory management with accuracy and efficiency.
Timeline
Secondary Department Manager - Deli
H-E-B Grocery
08.2022 - Current
Assistant Department Manager
H-E-B Grocery
04.2022 - 08.2022
School of Retail Management
H-E-B Grocery
02.2022 - 04.2022
Deli Team Lead
H-E-B Grocery
05.2020 - 02.2022
Bachelor of Business Administration - International Business Management
Texas A&M University - San Antonio, TX, US
01.2019 - 1 2021
Food Service Representative
H-E-B Grocery
01.2017 - 05.2020