Anthony Vazquez
Philadelphia,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
List of other responsibilities
*Videography of in house products
*Business Delivery trips that required leaving the state
*Customer Service and Sales Calls
*Restock and Return Manager
*Sales
I would have stood with the last company, had we not run into financial trouble, I still remain in there good graces.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Eyal Greenburg
03.2022 - 02.2024
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Processed customer service orders promptly to increase customer satisfaction.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Evaluated interactions between associates and customers to assess personnel performance.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Increased efficiency and team productivity by promoting operational best practices.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Sought ways to improve processes and services provided.
- Implemented and developed customer service training processes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Informed customers of upcoming promotions and deals to boost sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Developed and updated databases to handle customer data.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Answered constant flow of customer calls with minimal wait times.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Cross-trained and backed up other customer service managers.
- Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
- Tracked customer service cases and updated service software with customer information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
Warehouse Assistant
AGAS Manufacturing - Eyal Greenburg
03.2022 - 02.2024
- Assisted in formulating warehouse policies and procedures, contributing towards creating a more efficient work environment.
- Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Assisted in reducing warehouse costs by identifying areas for improvement and suggesting cost-saving measures.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Handled day-to-day shipping and receiving overseeing more than 20 packages per day.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Partnered with representatives from different carriers to arrange materials shipments.
- Participated in ongoing training opportunities to stay current on industry best practices and enhance overall performance as a Warehouse Assistant.
- Collaborating with other departments to optimize warehouse operations and keep production high.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Participated in training and development opportunities to provide workers with knowledge and skills to work productively.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
Education
High School Diploma -
Franklin Learning Center
Philadelphia06.2021
Skills
- Paperwork Processing
- Following scripts
- Call center experience
- Coordination
- Receiving support
- Project management abilities
- Database Management
- Customer Needs Assessment
- Reading Comprehension
- Microsoft Outlook
- Live chat support
- Computer Skills
- Returns processing
- Call Management
- Problem-solving abilities
- Teamwork and Collaboration
- Direct Sales
- Marketing
Father, Building a life for my wife and child
I am a 20 year old father of 1 who is simply trying to find my way in the world along with my soon to be wife of 2 years.
Hard work is a staple of mine and I have worked jobs where the environment was less then ideal, but I am prepared to pave my own lane in whatever profession I find myself in.
My family is the most important thing to me, I am willing to do anything for them.
Timeline
Customer Service Executive
Eyal Greenburg
03.2022 - 02.2024
Warehouse Assistant
AGAS Manufacturing - Eyal Greenburg
03.2022 - 02.2024
High School Diploma -
Franklin Learning Center
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