Anthony Vega
Orlando,Florida
Summary
Proactive Department Manager with extensive experience in inventory management, customer satisfaction, and staff development. Skilled in loss prevention, talent acquisition, and process improvements, fostering a professional work environment. Strong expertise in retail management, cash handling, and performance evaluation, dedicated to advancing career opportunities.
A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Overview
18
18
years of professional experience
Work History
Department Manager
H&M
11.2011 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Associate
Hess Express
01.2007 - 10.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05-2007
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Goals and performance
- Retail Management
- Staff Development
- Coaching and Mentoring
- Loss Prevention
- Sales Reporting
- Order Management
- Training and Development
- Sales expertise
- Employee Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Department Manager
H&M
11.2011 - Current
Sales Associate
Hess Express
01.2007 - 10.2011
High School Diploma -
Cypress Creek High School