Anthony Villicana

• Trained and supervised merchandising team members in best practices, improving overall performance.
• Implemented innovative visual displays that captured attention and boosted sales significantly.
• Increased sales by developing and implementing successful merchandising strategies.
• Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
• Established monthly goals and communicated performance expectations during team meetings to optimize sales.

• Manages the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets.
• Communicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute a world class client experience.
• Manages the entire store operation while acting as Manager on Duty including:

-Monitor sales activity, employee productivity, merchandising standards, customer service, and processing

-Provide direction and management authorization as needed

-Resolve complex client/customer issues

-Review/generate management reports as needed

• Provided ongoing coaching, training, and motivation to team members and other store personnel as needed to achieve sales goals and highest standards of customer service.
• Driven a positive customer experience by building relationships and providing solutions to their needs.
• Executed home delivery, send backs, and damage claims according to standard operating procedures.

• Responsibilities: In-store pickup, checkout, asset protection, inventory control, returns/exchanges/trade-in, recycling, and safety.
• Ensures efficient and effective customer experiences
• Oversees all store HR practices and audits compliance processes

• Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
• Helped customers complete purchases, locate items and join reward programs.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.

• Developed strong rapport with customers and created positive impression of business.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.

• Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
• Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
• Controlled reduction of loss inventory by protecting company assets.
• Reduced shrink % through thorough training of loss prevention staff and meticulous reviews of company documents.