Anthony Virella

• Supervisory and Operational Support:

Acted as a building supervisor in the absence of relevant directors, providing leadership and problem-solving across departments. Assisted employees in various areas, directed inquiries to appropriate departments, and resolved technical or administrative issues for members and guests.

• Front Desk and Membership Management

Provided high-level customer service and operational support, ensuring smooth daily functions of the front desk. Handled member concerns, coordinated with different departments, and maintained organized records for membership operations.

• Preschool Administrative Support

Worked closely with the Preschool Director to manage critical administrative tasks, including drafting communications, designing and implementing enrollment forms, and maintaining organized preschool department records.

• Digital Systems and Staff Training

Trained staff on digital management systems such as "Brightwheel", ensuring efficient and effective use of preschool and membership-related software. Assisted in troubleshooting technical issues and optimizing workflow.

• Event and Activity Coordinator

Aided in the planning, organization, and execution of events and activities for both the preschool and broader YMCA community. Ensured smooth event logistics and communication across departments.

• Nonprofit Compliance and Grant Support

Assisted in grant applications and organized required documentation for the preschool's "CPPI" status. Conducted research on Massachusetts legislature and compiled information for advocacy efforts related to "CPPI" grant compliance

• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.