Anthony Vitale
Astoria,NY
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
19
19
years of professional experience
Work History
Manager
Tao Uptown
03.2022 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Bartender
Mastro's Steakhouse
07.2021 - 05.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Strip House
02.2017 - 03.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Bartender
The Wayfarer
10.2014 - 03.2017
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Head Waiter
McCormick & Schmick's Seafood & Steaks
05.2010 - 01.2014
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised server staff and simultaneously served personal section of tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Server
Bonefish Grill
06.2005 - 04.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Arts - Criminal Justice
William Paterson University of New Jersey
Wayne, NJ05.2010
Skills
- Customer Service
- Team Leadership
- Complex Problem-Solving
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Alcohol awareness
- Food Service
- Team training and development
Timeline
Manager
Tao Uptown
03.2022 - 06.2024
Bartender
Mastro's Steakhouse
07.2021 - 05.2022
Bartender
Strip House
02.2017 - 03.2020
Bartender
The Wayfarer
10.2014 - 03.2017
Head Waiter
McCormick & Schmick's Seafood & Steaks
05.2010 - 01.2014
Server
Bonefish Grill
06.2005 - 04.2010
Associate of Arts - Criminal Justice
William Paterson University of New Jersey