Anthony Vitrano
Escondido,CA
Summary
Diligent Sr. Director of Operations with over fifteen years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff, and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in coding methods and guidelines, such as CPT, ICD, HCPCS, POS, DRG, and Revenue.
Overview
16
16
years of professional experience
Work History
Sr. Director Coding Operations
Pop HealthCare
Franklin, TN
06.2018 - Current
- Created and managed budgets for travel, training, and team-building activities.
- Drove client satisfaction and improved support services to increase retention.
- Formulated and deployed business transformation strategies to increase performance, profitability, and business growth.
- Engaged in interdepartmental coordination to improve business transactions through data analysis and implementation of lean strategies.
- Mentored junior staff members in their professional development journey.
- Implemented process improvements using lean methodology principles.
- Leveraged market knowledge and studied the competitive landscape to drive revenue.
- Devised and implemented business plans for operational strategies, development, and maintenance.
- Analyzed business performance data and forecasted business results for upper management.
- Recruited top talent from various sources to meet staffing requirements.
- Revitalized SOPs and internal department policies to strengthen operations.
- Planned and implemented strategies to grow revenue.
- Met with stakeholders to address issues and implement solutions.
- Partnered with staff to create professional development plans to support personal and business growth.
- Worked with department managers to formulate annual budgets.
- Supported work-life balance to improve staff morale.
- Created policies and procedures to improve operational efficiencies within the organization.
- Oversaw budgeting processes and ensured fiscal responsibility was maintained throughout the year.
- Managed staff, financials, and key performance indicators to facilitate business operations.
Operations Manager
Optum
Nashville, TN
01.2015 - 06.2018
- Guided employees on understanding and meeting changing customer needs and expectations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Created detailed reports on the performance of individual departments within operations.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Mitigated business risks by working closely with staff members and assessing performance.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Created corrective actions based on adverse KPI trends.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Crafted operations best practices using audits and project management team feedback.
- Monitored and improved efficiency of processes, team performance, and customer service.
Operations Management Supervisor
Univitahealth
Nashville, TN
05.2013 - 01.2015
- Developed analytical assessments to make crucial decisions on pending projects.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Created systems that enabled more efficient use of resources while also reducing waste.
- Accomplished leader, skilled at maximizing employees skills and knowledge, to achieve highest performance goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Operations Supervisor
United Healthcare Group
Miami, FL
03.2012 - 05.2013
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Developed strong relationships with customers through excellent customer service practices.
- Guided employees in handling difficult or complex problems.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained new employees on proper job functions and company policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Created formulas of successful strategies to enhance financial welfare of organization for maximum profit.
- Built strong operational teams to meet process and production demands.
Call Center Supervisor
UnitedHealthcare
Oldsmar, FL
09.2007 - 03.2012
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with other departments to develop solutions for customer needs.
- Delivered constructive call process feedback.
- Resolved escalated customer complaints in a timely manner.
- Directed and supervised staff performance.
- Documented changes made within the department as part of continuous improvement efforts.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Monitored calls for quality assurance purposes.
- Developed processes and systems to improve efficiency within the department.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
- Conducted performance reviews of call center staff and documented results.
- Analyzed customer feedback data to identify trends in customer service issues.
- Managed daily operations, client relations and IT.
- Ensured that agents complied with applicable laws regarding privacy protection.
- Created incentives for employees who achieved high performance standards.
- Identified areas where additional training was needed among existing staff members.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Participated in hiring interviews and selection process for new team members.
- Provided guidance, training, coaching and mentoring to call center team members.
Education
High School Diploma -
Kearny High School
Kearny, NJ06-1994
Skills
- Team Building and Motivation
- Key Performance Indicators
- Core Values Management
- Reporting Expertise
- Policy Implementation
- Policy Development
- Stakeholder Relations
- Business Planning
- Budget Control
- Staff Development
- Operations Management
- Hiring and Retention
- Organizational Development
- Verbal and Written Communication
- People Management
- Charismatic Leader
Timeline
Sr. Director Coding Operations
Pop HealthCare
06.2018 - Current
Operations Manager
Optum
01.2015 - 06.2018
Operations Management Supervisor
Univitahealth
05.2013 - 01.2015
Operations Supervisor
United Healthcare Group
03.2012 - 05.2013
Call Center Supervisor
UnitedHealthcare
09.2007 - 03.2012
High School Diploma -
Kearny High School
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