Anthony Walker, Jr.
Chicago,IL
Summary
Client-focused Project Manager with 15+ years of experience leading large, complex, client-facing initiatives across Agile, Waterfall, and Hybrid environments. Proven ability to manage end-to-end project lifecycles, cross-functional teams, vendors, budgets, risks, and governance while delivering solutions aligned to business objectives, quality standards, and timelines. Highly skilled in stakeholder communication, executive reporting, change management, and financial alignment. Project Management Professional (PMP) & Scrum Master (CSM) certified.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Project Manager / Interface Operations Manager
Epsilon
01.2020 - 09.2025
- Led cross-functional teams to execute project deliverables within defined timelines.
- Developed project plans and schedules, ensuring alignment with organizational goals.
- Facilitated stakeholder meetings to gather requirements and address project concerns.
- Implemented risk management strategies, identifying potential issues before they arose.
- Analyzed project data to drive continuous improvement in processes and outcomes.
- Established communication protocols to ensure transparency among team members and stakeholders.
- Optimized resource allocation, maximizing efficiency across multiple projects simultaneously.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Business Systems Analyst I–II / Project Manager
Epsilon
12.2016 - 01.2020
- Managed end-to-end delivery of client campaigns and system initiatives, aligning technical execution with business goals.
- Created Business Requirements Documents (BRDs), process flows, and functional specifications to ensure clarity across stakeholders.
- Coordinated project schedules, monitored progress, and communicated status updates to internal teams, vendors, and clients.
- Initiated and led new client onboarding, delivering training on systems, reporting, governance, and service expectations.
- Designed and implemented custom client reporting solutions to improve visibility into KPIs, performance metrics, and outcomes.
- Facilitated weekly client meetings to proactively manage risks, address challenges, and maintain strong client relationships.
Senior Client Data Processing Specialist
Epsilon
06.2012 - 12.2016
- Managed high-value, revenue-producing client accounts, delivering complex direct mail and data processing campaigns.
- Led cross-functional collaboration with vendors and internal teams to meet timelines, quality standards, and client expectations.
- Drove a 12-month strategic project for Office Depot, developing custom B2B merge logic that improved operational efficiency and data accuracy.
- Mentored and trained team members, strengthening operational consistency and delivery quality.
Client Services Representative / Client Services Rep II
Epsilon
04.2004 - 06.2012
- Supported enterprise clients across financial, non-profit, retail, travel, B2B, and email verticals.
- Managed campaign schedules, data validation, list processing, and vendor coordination.
- Built long-term client relationships through proactive communication and consistent delivery.
Education
Bachelor of Arts - Sociology
University of Illinois At Urbana–Champaign
Champaign, IL05.2000
Skills
- Project Management
- Stakeholder Management
- Risk & Issue Management
- Budget Management
- Financial Performance
- Governance & Controls
- Agile
- Scrum
- Waterfall
- Hybrid Delivery
- Software Development Lifecycle (SDLC)
- Cross-Functional Leadership
- Vendor Management
- Resource Management
- Change Management
- Executive Reporting
- UAT
- Jira
- Confluence
- Salesforce
- MS Project (equivalent)
- Visio (process flows)
- SQL
Certification
- Certified Scrum Master (CSM)
- Project Management Professional (PMP)
Timeline
Project Manager / Interface Operations Manager
Epsilon
01.2020 - 09.2025
Business Systems Analyst I–II / Project Manager
Epsilon
12.2016 - 01.2020
Senior Client Data Processing Specialist
Epsilon
06.2012 - 12.2016
Client Services Representative / Client Services Rep II
Epsilon
04.2004 - 06.2012
Bachelor of Arts - Sociology
University of Illinois At Urbana–Champaign