Anthony Wallace
Cincinnati
Summary
Dynamic professional with a strong commitment to customer service and employee training, previously at Darana Hybrid. Proven track record in optimizing service operations and enhancing team performance. Skilled in service planning and schedule coordination, with a focus on implementing process improvements to elevate customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Darana Hybrid
12.2021 - Current
- Coordinated service schedules to optimize workflow and enhance customer satisfaction.
- Assisted in training new staff on operational procedures and service protocols.
- Monitored inventory levels to ensure availability of essential parts and tools.
- Implemented process improvements to streamline service operations and reduce turnaround times.
- Supported management in developing strategies for enhancing overall service performance.
- Facilitated communication between departments to resolve customer issues efficiently.
Electrician
Parks Electric
05.2019 - 12.2021
- Installed, maintained, and repaired electrical systems in residential and commercial properties.
- Diagnosed electrical issues using testing equipment and ensured compliance with safety codes.
- Led a team of apprentices to enhance skills and improve project efficiency on-site.
- Implemented safety protocols to minimize hazards during electrical installations and repairs.
- Trained junior electricians on best practices for troubleshooting and system maintenance.
- Evaluated project requirements to deliver customized electrical solutions that meet client needs.
Education
Post-Graduate Certificate - Electrical Apprenticeship
Cincinnati Area JATC
Cincinnati, OH06-2006
High School Diploma -
Woodward (CAMAS)
Cincinnati, OH06-1993
Skills
- Customer service commitment
- Employee training
- Service planning
- Schedule coordination
- Staff training and development
- Customer service focus
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Assistant Service Manager
Darana Hybrid
12.2021 - Current
Electrician
Parks Electric
05.2019 - 12.2021
Post-Graduate Certificate - Electrical Apprenticeship
Cincinnati Area JATC
High School Diploma -
Woodward (CAMAS)