ANTHONY WALLACE
San Jose,CA
Summary
Experienced federal Information Technology leader with 20 total years of experience as an Information Technology Specialist at the U.S. Department of Veterans Affairs (Palo Alto Healthcare Systems (HCS). Proven record of building and securing server environments, mentoring administrators, and partnering across clinical, research, and acquisition teams. Strengths in incident response, documentation, customer service, and translating policy into reliable, scalable systems that support patient care and research. Customer-oriented Wait Staff Member with experience in the service industry. Excellent interpersonal communication skills, with a focus on guest satisfaction, when interacting with patrons. Licensed for the preparation and sale of alcoholic beverages, bar procedures, and liquor laws.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Server Administrator (GS-12)
U.S. Department of Veterans Affairs – Palo Alto Health Care System (VAPAHCS)
Palo Alto, CA
11.2016 - Current
- Lead day-to-day administration and reliability of server infrastructure supporting clinical operations and research.
- Mentored and guided 3 server administrators; set priorities, review changes, and ensure compliance with security and service levels.
- Implemented security hardening and patching in accordance with VA directives and industry best practices and coordinated with InfoSec on vulnerabilities and remediation.
- Collaborate with network teams, database teams, and application teams to plan upgrades, troubleshoot complex incidents, and maintain system stability.
- Developed and maintained configuration standards and troubleshooting guides to improve team efficiency and knowledge transfer.
- Selected contributions: Streamlined documentation and change practices, improved consistency of deployments, and reduced repeat incidents.
Program Analyst (GS-11)
Office of the Chief, Acquisition & Material Management Service (A&MMIS)
Palo Alto, CA
06.2007 - 06.2026
- Liaised with IRMS on applications including IFCAP, GIP, AEMS/MERS, and DHCP; supported implementation, operations, and data integrity.
- Implemented process improvements that reduced operational delays in material acquisition.
- Conducted data analysis to support strategic decision-making in procurement activities.
- Trained team members on new software tools, improving overall productivity and efficiency.
- Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
- Led change management initiatives to ensure smooth transitions during periods of organizational growth or restructuring.
- Coordinated closely with finance teams to manage budgets effectively throughout the lifecycle of each project or initiative.
Security Specialist (GS-12)
U.S. Department of Veterans Affairs
Palo Alto, CA
11.2008 - 11.2021
- Implemented local Agency security procedures to safeguard PII and sensitive research data; aligned practices with VA policy.
- Oversaw configuration and support of specialized research systems, including server maintenance and complex software installs.
- Provided Tier 2/3 support; triaged tickets, performed RCA, and closed loops with customers; incorporated feedback into process improvements.
- Partnered with clinicians, researchers, and IRM staff to sustain secure, high-availability environments. Computer Forensic Investigation
- Conducted risk assessments to identify vulnerabilities and improve response strategies.
- Collaborated with law enforcement and emergency services on incident response plans.
- Monitored surveillance systems to detect suspicious activities and prevent breaches.
- Trained staff on security best practices and emergency procedures for compliance.
- Led investigations into security incidents, producing detailed reports for management review.
- Streamlined security operations by integrating advanced technology solutions for efficiency.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
Education
Bachelor of Science - Information Technology, Computer Forensics
American InterContinental University
Houston11.2012
Skills
- Server Administration
- Active Directory & Imaging (Symantec Ghost)
- Research Computing Support
- Root-Cause Analysis
- Cross-functional Collaboration
- Training & Mentorship
- Hospital Paging System
- Windows Server (2016/2019/2022)
- Security Best Practices/NIST Alignment
- Incident/Problem Management
- Documentation/SOPs
- Customer Support (Tier 2/3)
- System Certificate Management
- Scrub dispenser
Accomplishments
- Supervised team of 3 staff members.
- Coordinated with Engr and contractor added more power to server room to support more server racks for future projects
- Coordinated with Engr and contractors to repair power at lIvermore Server room to support 2 more server racks to support expansion and 2 racks for Storage Servers.
- Used Microsoft One Note to document info for every server and document how too for new server members.
- Coordinated with contractor to fix power at Menlo Server room
- Installed server room first Omnicell and built VM on windows 11 pc to run server 2016 omnicell software to manage omnicell for server room technical supplies storage Uses by OIT.
- Order and installed two light Warning Lights, Andon Lights, Column Signal Tower Indicator Lamp Beacon for all server room Alarm system.
- Collaborated with Several team VA and Contractor in the development of OmniCell project, VA Police LYNC, VA Hvac system with Engr and Vendor, Lighting system in Research Animal Research VMU. VA laboratory, VA Security Camera systems.
Certification
- Microsoft: Planning/Implementing/Maintaining Windows Server 2003
- AD: 6419 Configuring/Managing/Maintaining Windows Server 2008
- MSSCIT 2261 Supporting Users on Windows XP; MCSE 2279 coursework
- CISSP intensive/bootcamps (LearnIT 2005; Intense School 2008) — training completed
- Omnicell Administrator (certificate)
- Computer Forensics (certificate, Washington, DC)
LANGUAGES
English Native or Bilingual
Japanese Elementary
Timeline
Lead Server Administrator (GS-12)
U.S. Department of Veterans Affairs – Palo Alto Health Care System (VAPAHCS)
11.2016 - Current
Security Specialist (GS-12)
U.S. Department of Veterans Affairs
11.2008 - 11.2021
Program Analyst (GS-11)
Office of the Chief, Acquisition & Material Management Service (A&MMIS)
06.2007 - 06.2026
Bachelor of Science - Information Technology, Computer Forensics
American InterContinental University