Anthony Wallace
Coconut Creek,FL
Summary
Highly accomplished, versatile Executive with an extensive Transportation and Sales background including logistics, supply chain management, and training of high-impact teams within everchanging environments. Dynamic leader, consistently achieves outstanding results while building and maintaining strong, loyal relations with both clients and colleagues. Moves and relates effortlessly across all levels of management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Manager
H&E Equipment
Pompano Beach, FL
10.2023 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Adhere to and implement strategies to sustain and exceed Branch KPI's.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Analyzed competitors and market trends to facilitate business growth.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Managed OEC of $11M, growing OEC Utilization % from 42% to 63%.
- Generated reports detailing trade performance metrics such as P&L, ROI.
- Prepared P&L reports and financial statements for review by management.
- Reviewed monthly P&L statements regularly and took corrective actions when necessary.
- Diminished financial discrepancies by managing P&L and budgeting to improve profitability.
- Set performance metrics and goals for customer service, customer retention, and P&L.
- Reviewed financial statements including P&L statements to ensure budget targets were met.
- Analyzed monthly P&L statements to identify opportunities for increasing profits or reducing losses.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Reviewed daily P&L reports for accuracy prior to submitting them for review by senior management.
- Increased Revenue month over month to increase bottom line and ROA%.
- Increased hauling and recovery by 40%.
- Monitored service performance metrics to identify areas of improvement.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Maintained and exceeded revenue goals and cost matrix for parts and service for a budget surplus.
- Facilitated safety meetings to promote workplace safety and discuss specific safety concerns.
- Followed safety procedures and attended safety meetings.
- Conducted safety inspections to ensure adherence to safety regulations.
- Enforced safety policies among employees; conducted safety meetings regularly.
- Improved workplace safety and employee productivity by transitioning from manual safety procedures to digital safety management systems.
Territory Manager
United Rentals PHVAC
Lauderhill, FL
06.2021 - 04.2023
- Conducted market research to determine customer needs and preferences within the region.
- Performed site walks and evaluations for delivery and set up of products.
- Specialized in PHVAC, and assisted Gen Rent with quotes and rentals of Specialty Applications.
- Developed and implemented strategies to increase sales in assigned territory.
- Established relationships with key customers, vendors, and distributors in the area.
- Analyzed sales data to identify trends and opportunities for growth.
- Coordinated trade shows and other promotional events to raise brand awareness in the territory.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Negotiated contracts with new clients while maintaining existing business relationships.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
- Created presentations for potential customers highlighting products' features and benefits.
- Monitored competitor activities in the region to ensure competitive advantage.
- Identified areas of improvement for increasing efficiency of operations within the region.
- Provided feedback on product performance from customers in order to inform product development decisions.
- Maintained accurate records of all sales activities including orders placed, invoices issued, payments received.
- Collaborated with cross-functional teams such as marketing and finance to achieve organizational goals.
- Met or exceeded established targets for revenue growth month over month.
- Implemented processes that ensured timely delivery of products ordered by customers.
- Prepared detailed reports analyzing regional market conditions and progress toward goals.
- Worked closely with existing accounts to grow market share.
- Stayed current on competitor sales, prices and products.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Negotiated pricing, terms, and implementation dates.
- Developed sales plans designed to achieve revenue targets and business objectives.
- Conducted cold calls to offer services to potential customers.
- Resolved customer complaints regarding sales and service.
- Built sales forecasts and schedules to reflect desired productivity targets.
Regional Manager
AmeriGas Propane
Pompano Beach, FL
01.2020 - Current
- Exceed revenue and distribution budget month over month and year over year since inception.
- Transition from start-up to fully functional business model that has been adapted by 18 other cities within organization.
- Minimized turnover through effective training and employee engagement programs.
- Managed staff to optimize brand expansion initiative productivity.
- Maximized branch revenue by optimizing daily operations.
- Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
- Analyzed regional market trends to discover new opportunities for growth.
- Penetrated new markets by investigating competitor products, services and trends.
- Expanded business, developed revenue and managed market gains.
- Aligned procedures and protocols with changing business demands.
- Hired talented, trainable team members and drove new business strategies to grow revenues.
- Spearheaded full-cycle brand expansion initiatives across sales, marketing, advertising campaign and P&L commitments.
- Implemented change management and distributor network restructuring strategies, identifying underperforming locations as targets for acquisition.
- Monitored inventory levels of products and materials in warehouses to keep needed goods on hand.
- Monitored inventory control to align ordering processes with demand plans.
- Supervised activities of workers engaged in receiving, storing, testing and shipping products to maintain operational efficiency.
- Tracked goods to verify delivery timetables and effectively route to final destinations.
- Drove client retention by delivering exceptional customer service.
- Strengthened operational efficiencies and traceability.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Checked and calibrated equipment for safety.
- Maintained records documenting safety audits and accidents.
- Held safety training and traffic safety instructional courses which led to marked improvements in safety culture across personnel groups.
Offensive Line Coach
Pompano Beach High School
Pompano Beach, FL
07.2021 - Current
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Planned strategies and selected optimal team lineups to execute game plans.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Adhered strictly to rules and regulations of activities department and district.
- Developed exercise regimens targeting individual athlete needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Identified individual player offensive tendencies and opponent defensive tendencies by reviewing and analyzing gameplay footage.
- Selected optimal plays and maneuvers, leveraging individual and collective team strengths to build strategy.
- Observed key players and reported back to support recruitment.
Transportation Analyst
Vincit Group
Chattanooga, TN
07.2018 - 01.2020
- Consistently met company and department objectives within budget and time constraints.
- Utilized ordering, tracking and billing systems and associated processes.
- Established strategies to address changing market environments and Internet technology.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Tracked and traced air shipments in order to maintain current status information.
- Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Followed DOT regulations and company safe driving guidelines and immediately reported safety hazards.
- Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
- Monitored driver and laborer time and attendance to control costs and maintain safety standards.
- Connected with established accounts to offer additional services and solicit referrals.
President
AmTrans Logistics
Cleveland, TN
12.2013 - 12.2018
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Coordinated work across departments to keep teams on track with company goals.
- Oversaw new market exploration, product development and overseas production possibilities for business expansion objectives.
- Managed and oversaw leadership team to meet established KPIs and achieve objectives and key results.
- Developed and executed strategic business plan to attain assigned metrics.
- Recruited and managed teams to support executive operations and sustainable growth.
- Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
- Reduced costs and optimized revenue by executing contract bidding and procurement processes.
- Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.
- Developed and managed brand identity in new market launches.
- Represented company interests before federal agencies, city representatives and regulatory entities.
- Diminished regulatory risks by strict adherence to insurance and safety regulations.
- Roadmapped plans to outline benefits and address potential constraints prior to resource commitment.
- Devised utilities needed to streamline and strengthen operations, driving substantial improvement to KPIs.
- Led change management and business strategy development to reduce losses and increase revenue.
- Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
- Generated and implemented business strategies to increase revenue while executing operational base development.
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
- Integrated marketing and sales strategies with business development and operational leadership plans.
- Analyzed financial statements and forecasts to improve programs, performance and policies.
- Built and deepened relationships with industry partners, driving substantial improvements in revenue numbers while expanding operations into new areas.
- Determined performance goals and offered tactics for achieving milestones.
- Managed business development roadmaps to add uniqueness and innovation to company success.
- Collaborated with leadership team to launch and scale new businesses from ground up.
- Established pricing strategy using customer insight during sales conversations.
- Developed clear mission, vision and culture for company as foundation for growth, branding and development of employee culture.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Hired new managers to drive sustainable business growth.
Director
US XPRESS ENTERPRISES, INC
Chattanooga, TN
04.2007 - 12.2013
- Planned delivery routing, team workflows and promotional initiatives.
- Liaised with marketing team to develop and execute advertising campaigns.
- Maintained appropriate and accurate records of business communications and transaction flow.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Led development of company-wide priorities by implementing operating cadence to manage business performance.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Partnered with company stakeholders to align efforts and track goal progress.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Watched consumer trends for new opportunities.
- Organized and oversaw work schedules of departmental managers.
- Successfully improved employment turnover through creating incentive and training programs.
- Assessed reports and adjusted workflows to realign with targets.
- Contributed to organizational strategic direction to improve products and services.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the organization.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Education
Business Operations
Broward College
Fort Lauderdale, FLBusiness Management
The University of Tennessee - Knoxville
Knoxville, TNGeneral Studies
Red Bank High School
Chattanooga, TNSkills
- Delivery Scheduling
- Routing Determination
- Leadership Training
- Operations Oversight
- Management Team Building
- Revenue Forecasting
- Hiring and Onboarding
- Team Leadership
- Human Resources Oversight
- Records Organization and Management
- Recruitment and Hiring
- Employee Motivation
- Competitive Analysis
- Competition Preparation
- Gameplay Techniques
- Decision Making
- Practice Planning and Management
- Company Representation
- Operational Excellence
- Capital and Resource Management
- Strategic Planning
- Organizational Leadership
- Creating and Delivering Presentations
- Regulatory Compliance
- Executive Performance Management
- Leadership Team Building
- Talent Recruitment
- Opportunity and Risk Assessment
- Board Collaboration
- Process Improvements
- Schedule Coordination
- Performance Optimization
- Shipment Tracking
- Flexible Schedule
- Computer Skills
- Microsoft Office
- Training & Development
- Maintenance & Repair
- Critical Thinking
- Reliable & Trustworthy
- Data Management
- Planning & Organizing
- First Aid/CPR
- Identification Requirements
- Supervision & Leadership
- Price Schedules
- Bid Request Management
- Product and Service Promotion
- Staff Training and Development
- Sales Projections
- Sales Quota Management
- Market Trend Analysis
- Relationship Building
- Performance Evaluations
- Shipping and Receiving Oversight
- Business Leadership
- Cost Reduction
- Customer Service Management
- Quality Assurance
- Problem Anticipation and Resolution
- Supplier Monitoring
- Program Optimization
- Staff Scheduling
- Policy Development and Enforcement
- Performance Assessment
- Training Management
- Goal Setting
- Sales Tracking
- PPE Compliance
- Resource Allocation
- Change Management
- Policy Development
- Annual Planning
- Executive Leadership
- Employee Motivation and Performance
- Complex Problem Solving
- Profit and Loss Management
Certification
- Certified CPR
- FL Department of Education Certificate
- AWP Certified
- Forklift Certified
Software Experience
- Rental Man
- AS400
- Coupa
- Tableau
- TMW
- Fleet Ops
- Smart Equip
- Workday
- Microsoft Office
- SAP
- Sage X3
- Trimble
- Cornerstone
- Cisco
- Webex
- AllWorx
- Plainful
- Microsoft Dynamics
- Motive
References
References available upon request.
Timeline
Branch Manager
H&E Equipment
10.2023 - Current
Offensive Line Coach
Pompano Beach High School
07.2021 - Current
Territory Manager
United Rentals PHVAC
06.2021 - 04.2023
Regional Manager
AmeriGas Propane
01.2020 - Current
Transportation Analyst
Vincit Group
07.2018 - 01.2020
President
AmTrans Logistics
12.2013 - 12.2018
Director
US XPRESS ENTERPRISES, INC
04.2007 - 12.2013
Business Operations
Broward College
Business Management
The University of Tennessee - Knoxville
General Studies
Red Bank High School