Anthony Walters
Rosenberg,TX
Summary
Dynamic leader and strategic thinker from Fun Town RV, adept in profitability improvement and leadership team building. Spearheaded initiatives that surpassed sales quotas and significantly enhanced customer satisfaction. Expert in staff training and sales operations, achieving consistent budget targets through innovative process improvements and effective policy enforcement.
Overview
15
15
years of professional experience
Work History
General Store Manager
Fun Town RV
02.2024 - 09.2024
- Set effective store schedules for all departments based on forecasted customer levels, individual employee knowledge, whilst exceeding overall sales and service requirements.
- Kept inventory accurate with bi-weekly cycle counts and regular monthly audits to identify and resolve variances.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary vendor accounts.
- Implemented process improvements to shape organizational culture, optimized procedures for higher efficiency and help the company evolve while continuing to grow.
- Provided excellent customer service, promoted membership loyalty and increased customer satisfaction rates.
- Leveraged social media, brand marketing, and indirect financial institutions to achieve or surpass sales quota of $6800 per unit.
- Hired, delegated and reviewed finance staff performance to provide comprehensive coaching in submission of credit applications, negotiating counter offers, menu building, and closing customers with knowledge to reduce a variation of chargebacks.
- Coached sales associates in a variety of techniques including but not limited to product specifications, features with benefits, consumer monthly budgets, and dealer or manufacturing incentives that significantly increase customer satisfaction experiences to close a deal proficiently.
- Maximized sales and customer retention rate through excellent customer service by exceeding standard industry practices in all areas.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Reduced process discrepancies through measured implementation of proper teamwork, communicating effectively within all departments, and performance reporting.
- Drove revenue stream development through strategic collaboration with upper management partnerships.
General Sales Manager
Fun Town RV
03.2022 - 02.2024
- Learned effective store scheduling for all departments based on forecasted customer levels, individual employee knowledge, whilst exceeding overall sales and service requirements.
- Kept inventory accurate with bi-weekly cycle counts and regular monthly audits to identify and resolve variances.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary vendor accounts.
- Implemented process improvements to shape organizational culture, optimized procedures for higher efficiency and help the company evolve while continuing to grow.
- Provided excellent customer service, promoted membership loyalty and increased customer satisfaction rates.
- Leveraged social media, brand marketing, and indirect financial institutions to achieve or surpass sales quota of $6800 per unit.
- Hired, delegated and reviewed finance staff performance to provide comprehensive coaching in submission of credit applications, negotiating counter offers, menu building, and closing customers with knowledge to reduce a variation of chargebacks.
- Coached sales associates in a variety of techniques including but not limited to product specifications, features with benefits, consumer monthly budgets, and dealer or manufacturing incentives that significantly increase customer satisfaction experiences to close a deal proficiently.
Finance Director
Fun Town RV
12.2021 - 03.2023
- Reduced process discrepancies through measured implementation of performance reporting and data systems.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Analyzed financial data regarding product performance and customer performance while developing reports for key management.
- Identified partnership opportunities and established favorable business connections with new new and current indirect lenders.
- Verified compliance of financial policies and accounting procedures against state and federal regulations.
- Assisted with recruiting, interviewing, and hiring new department employees.
Sales Manager
Fun Town RV
08.2020 - 12.2021
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Sales Manager
Fun Town RV
04.2020 - 08.2020
Sales Professional
Fun Town RV
01.2020 - 04.2020
- Maintained consistent RV sales by developing and deepening positive customer connections.
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Acquired Type reports suggesting corrective actions and process improvements.
Education
High School Diploma - General Studies
Langham Creek High School
Houston, TXAssociate Of General Studies - Business
University of Houston - Downtown
Houston, TXSkills
- Policy Enforcement
- Profitability improvement
- Advertising and marketing
- Regulatory understanding
- Staff Training
- Sales Coaching
- Leadership and team building
- Sales operations
Timeline
General Store Manager
Fun Town RV
02.2024 - 09.2024
General Sales Manager
Fun Town RV
03.2022 - 02.2024
Finance Director
Fun Town RV
12.2021 - 03.2023
Sales Manager
Fun Town RV
08.2020 - 12.2021
Sales Manager
Fun Town RV
04.2020 - 08.2020
Sales Professional
Fun Town RV
01.2020 - 04.2020
High School Diploma - General Studies
Langham Creek High School
Associate Of General Studies - Business
University of Houston - Downtown
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