ANTHONY WARDEN JR
El Paso,TX
Summary
Motivated and detail-oriented Human Resources Management student, pursuing a Bachelor of Arts with an expected graduation in January, 2026. Strong foundation in HR principles, employee relations, and organizational behavior, complemented by military and customer service experience. Adept at fostering positive workplace environments, resolving conflicts, and supporting diverse teams. Eager to apply academic knowledge and hands-on leadership skills in an entry-level HR role to drive organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
Positive Masculinity
02.2025 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Enhanced employee satisfaction by implementing regular feedback mechanisms and addressing concerns promptly.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Assisted with writing job postings and job descriptions for boards.
VIDEO REPRESENTATIVE
Charter Communications
03.2024 - Current
- Delivered exceptional customer service, effectively resolving technical issues and maintaining high first-contact resolution rates
- Collaborated with technical teams to improve service processes, demonstrating strong problem-solving and teamwork skills
- Trained new team members on customer service protocols, contributing to skill development and improved team performance
- Optimized troubleshooting procedures, enhancing efficiency and customer satisfaction
- Provided feedback to management on recurring customer issues, supporting continuous improvement initiatives
DRIVER
Pizza Hut
07.2022 - 10.2023
- Provided outstanding customer service, handling inquiries and resolving issues efficiently to ensure customer satisfaction
- Supported team operations during peak hours, showcasing adaptability and effective communication in high-pressure environments
- Managed transactions accurately, demonstrating attention to detail and reliability
- Assisted in training new staff on company policies and best practices
- Maintained delivery vehicle to ensure timely and safe deliveries
CASE MANAGER
Css Corp
01.2022 - 01.2023
- Company Overview: Remote
- Handled a high volume of customer interactions, resolving issues promptly and maintaining customer satisfaction
- Conducted follow-up communications to support client retention and engagement, enhancing service delivery
- Mentored new employees, fostering a collaborative learning environment
- Analyzed case data to identify trends and recommend process improvements
- Collaborated with cross-functional teams to streamline case management workflows
- Remote
Customer Service Representative
Nelnet
09.2021 - 12.2021
- Company Overview: Remote
- Addressed and resolved customer inquiries efficiently, supporting loan servicing operations
- Assisted in training new hires, promoting best practices in customer service and communication
- Identified opportunities for process improvements, contributing to enhanced customer experiences
- Maintained accurate records of customer interactions, ensuring compliance with company standards
- Provided feedback to management on customer trends to support service enhancements
- Remote
CABLE INSTALLER & MAINTAINER
United States Army
03.2011 - 08.2018
- Company Overview: El Paso, TX/Kuwait City, Kuwait
- Led and trained teams in technical operations, developing leadership, training, and performance management skills
- Coordinated projects, ensuring efficient execution and team collaboration in diverse environments
- Applied conflict resolution and problem-solving strategies in high-stakes situations, enhancing team dynamics
- Installed and maintained complex communication systems, supporting mission-critical operations
- Developed standard operating procedures to improve technical efficiency and safety
- El Paso, TX/Kuwait City, Kuwait
Education
Bachelor of Arts - Human Resources Management
Southern New Hampshire University
Manchester, NH01-2026
Bachelor of Arts - Audio Production
Full Sail University
Winter Park, FL01.2020
Skills
- Employee Relations
- Recruitment & Talent Acquisition
- Conflict Resolution
- Training & Development
- Diversity & Inclusion
- Communication
- HR Analytics
- Organizational Development
- Leadership
- Change Management
Certification
- Strategic Human Resources, 01/2025, LinkedIn
- Talent Sourcing, 01/2025, LinkedIn
Timeline
Human Resources Specialist
Positive Masculinity
02.2025 - Current
VIDEO REPRESENTATIVE
Charter Communications
03.2024 - Current
DRIVER
Pizza Hut
07.2022 - 10.2023
CASE MANAGER
Css Corp
01.2022 - 01.2023
Customer Service Representative
Nelnet
09.2021 - 12.2021
CABLE INSTALLER & MAINTAINER
United States Army
03.2011 - 08.2018
Bachelor of Arts - Audio Production
Full Sail University
Bachelor of Arts - Human Resources Management
Southern New Hampshire University
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