Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Anthony Ware

Garden City

Summary

Resourceful and results-driven Claims Adjuster with a strong track record of efficiently managing high-volume caseloads while ensuring accurate, fair, and timely claim resolutions. Specialized in coverage investigation, damage assessment, and negotiation, with proven expertise in handling complex claims from intake to closure.

Overview

6
6
years of professional experience

Work History

Claims Adjuster

Progressive
New Hyde Park
07.2024 - Current
  • Conducted thorough investigations and evaluations of complex claims, ensuring accurate liability assessments and timely, compliant settlements.
  • Partnered with underwriting, legal, and compliance teams to assess high-exposure cases, leveraging data insights to support fair and strategic claim resolutions.
  • Evaluated coverage precisely to confirm rightful payment and repair actions for claimant indemnification.
  • Identified red flags and escalated potentially fraudulent claims for further investigation, supporting loss prevention efforts.
  • Reviewed and analyzed damage documentation, police reports, and witness statements to determine liability accurately.
  • Coordinated with body shops and repair professionals to validate repair costs and methods.

Key Accounts Manager

Air Charter Services
Uniondale
07.2023 - 03.2025
  • Managed 6-8 key accounts, driving over $6 million in annual revenue through strategic sales, contract management, and negotiations.
  • Negotiated and quoted contracts with key accounts, airlines, and ground transportation to maximize overall profitability.
  • Oversaw end-to-end shipment processes to ensure accurate inventory tracking and timely deliveries of international and domestic shipments.
  • Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.

Account Manager

Sunbelt Forest Products
Bartow
02.2022 - 07.2023
  • Managed a portfolio of over 60 accounts, driving more than $2 million in annual revenue.
  • Ensured inventory requirements were met by managing commercial accounts across the Southeast and East Coast, collaborating with store and receiving managers through Power BI.
  • Developed and maintained strategic relationships with key clients, leading to improved customer satisfaction and retention.
  • Collaborated with purchasers and dispatchers to ensure product availability and accurate shipment loading.

Senior Field Service Technician

Comcast Central
Orlando
01.2019 - 01.2022
  • Managing new and existing consumer accounts by establishing service and performing technical diagnosis on a day-to-day basis.
  • Successfully increased customer retention by 8% through the implementation of targeted retention strategies, and regular communication with clients.
  • Created and presented tailored solutions to clients, showcasing product benefits and resolving account issues.
  • Gathered and implemented customer feedback to enhance service quality and optimize client satisfaction.

Education

Bachelor of Science - Business Administration

University of Central Florida
Orlando, FL
01.2021

Associate of Arts -

Santa Fe College
01.2018

Skills

  • Claims investigation
  • Multitasking and organization
  • ClaimPro
  • Accurint
  • Time management
  • Account management
  • Customer success/support
  • Communication
  • Decision-making
  • CRM

Affiliations

  • 2015 National Football Champion, North Dakota State University
  • 3rd place in Business Proposal Showcase, UCF College Business Fall '20

Timeline

Claims Adjuster

Progressive
07.2024 - Current

Key Accounts Manager

Air Charter Services
07.2023 - 03.2025

Account Manager

Sunbelt Forest Products
02.2022 - 07.2023

Senior Field Service Technician

Comcast Central
01.2019 - 01.2022

Bachelor of Science - Business Administration

University of Central Florida

Associate of Arts -

Santa Fe College

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