Anthony Welsh
valley falls,ny
Summary
Dynamic professional with a strong background in customer engagement and relationship management, prepared to contribute to impactful roles. Proven ability to enhance client satisfaction and streamline communication channels through strategic initiatives. Highly collaborative and results-oriented, adept at adapting to evolving needs while maintaining a focus on excellence. Expertise in conflict resolution and effective communication fosters strong relationships and drives positive outcomes.
Overview
5
5
years of professional experience
Work History
Zones nFrastructure
09.2018 - 01.2019
- I would help customers with their microsoft 365 office issues.
- I also had to help with server issues with Azura.
connection specialist
Wal-mart
11.2013 - 01.2017
- Have to do cell phone inventory every morning as well as answer any cell phone question and problem.
- Need to know something about computers, movies and anything in electronics
Education
High School Diploma - General Studies
Tamerac
Troy, NY06.2008
Associates degree - information technology
Bryant and Stratton
Albany, NY06.2009
Skills
- People Skills
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Teamwork
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Monetary Transactions - Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints, and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Upsold products and motivated customers to upgrade current product plans.
Timeline
Zones nFrastructure
09.2018 - 01.2019
connection specialist
Wal-mart
11.2013 - 01.2017
High School Diploma - General Studies
Tamerac
Associates degree - information technology
Bryant and Stratton
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