Anthony White

Guidance on pricing, product development, marketing and distribution channels. As a Business Expert at US Cellular, being in a sales and account management role, I focused on building strong relationships with business customers, understanding their specific needs, and providing tailored wireless solutions, including data plans, devices, and additional services. Relationship building: training, coaching, and development of new and current associates to maximize opportunity, as well as uncover business and consumer accounts. My core foundation focuses on establishing rapport with customers to build trust and offer the services, bundles, and promotions provided to suit personal needs. Customer experience is very important, as well as empathy.

• Duties included: attending monthly staff meetings for training and development online, as well as regular agency business calls. Achieved top Business Expert nationally, with corporate recognition, as well as exceeded sales goals, targets, and store sales, increasing business accounts. Assisting other store associates with needs via chat or phone as needed.

• Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties. Area General Manager at four locations, as needed.
• Gained market share in new sales performance through aggressive team training.
• Mentored team members by demonstrating best practices for sales and customer service.
• Aligned procedures and protocols with changing business demands.
• Reviewed staffing needs to ensure adequate coverage at all times in stores.
• Coached Store Managers on developing effective sales strategies and building customer loyalty.
• Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
• Coordinated with store managers to develop plans for improving operational efficiency.
• Revitalized underperforming teams and transformed profitability and productivity through targeted training.

• Resolved problems or concerns to satisfaction of involved parties.
• Explained goals and expectations required of trainees.
• Hired and trained new food service personnel to maintain high productivity levels of staff.
• Developed and implemented staff schedules to ensure full coverage during peak hours.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.