Anthony Whited
Summary
Versatile professional experienced in overseeing and coordinating organizational operations across multiple departments. Well-versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency, reduce costs, and increase profitability. A motivated, collaborative leader with excellent problem-solving, communication, and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Quality Review Analyst
Progress Residential
12.2023 - Current
- Review and build scopes (renovation estimates) in "RenoWalk "software package, and utilize InsideMaps 360 interior scans and photos, to determine labor, vendor, and material needs for completing renovation projects based on Company standards.
- Provided approvals for scopes to Regional markets.
- Review scopes to verify items and direct rework or rebid items; advise internal stakeholders
- Advises internal stakeholders on issues requiring resolution
- Support the Acquisitions team by answering questions on scopes and resolving disparities between underwriting and submitted scopes
- Coordinate and schedule work through the central Project Coordinator team
- Collaborate with peers and other partners on scheduled calls to discuss outcomes, quality of work, training needs, and process improvements.
- Oversee South West and South East markets.
Project Manager
Progress Residential
06.2021 - 12.2023
- Successfully managed 30 projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Perform due-diligence inspections and develop a scope of work on assigned homes to determine the labor, vendor, and material needs for completing a renovation project based on Company standards
- Track and assign work to third-party vendors to ensure homes move to rent-ready status as quickly as possible.
- Communicate changes to the project scope, schedule, and costs.
- Ensure all workplace safety standards and practices are upheld.
- Assists in creating and circulating weekly, monthly, quarterly, and annual reporting.
- Coordinated team members to ensure tasks were completed on time and within budget. Provided clear direction to internal teams, setting expectations and due dates for deliverables.
Assistant Field Manager
Pulte Homes
09.2020 - 04.2021
- Managed approximately 65 projects simultaneously, while keeping customer satisfaction at the front center of each project.
- Validate schedule progression and adherence Collaborate with trade partners throughout the construction process to improve quality and efficiency.
- Ensure job sites adhere to company safety and SWPPP standards.
- Collaborate with Process Improvement, Resource Planning, and Purchasing in construction processes.
- Develop literacy in building codes, construction and technical language, construction materials, construction schedules, and construction methodologies and standards.
- Performed root cause analysis on recurring problems within the organization's field operations division
- Developed and implemented a field operations training program for staff, resulting in improved customer service
- Monitored field operations data to identify trends and potential issues, developing solutions as needed.
- Analyzed financial data to determine budget requirements for upcoming projects while staying within allocated funds.
- Proficient in reading blueprints.
Assistant Superintendent
Richmond American Homes
05.2019 - 08.2020
- Managed approximately 45 projects, while keeping customer satisfaction at the front center of each project.
- Followed quality standards and ensured the safety and security of the construction site.
- Confirmed trade partner work was completed on time and within defined standards for quality.
- Built sustainable relationships of trust with homeowners through communication.
- Resolved issues or conflicts related to daily construction activities.
- Wrote and maintained schedules through Hyphen BuildPro.
- Provided leadership and direction to staff, ensuring compliance with district policies and procedures.
- Cultivated relationships with stakeholders to ensure collaboration on educational initiatives.
- Proficient in reading blueprints.
Merchant Support Representative
Progressive Leasing
01.2019 - 05.2019
- Handled incoming and outbound calls or inquiries from merchants.
- Worked on specialty accounts for our Merchant accounts.
- Operated with our merchant systems to help create easy flow for active merchants.
- Utilized knowledge of products and services to resolve customer and merchant issues efficiently and effectively.
- Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries.
- Developed and maintained positive merchant relations and coordinated with team members to handle requests and questions properly.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Customer Service Representative
Progressive Leasing
10.2017 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted training team with training new customer service representatives.
- Performed tasks using Microsoft Office to support overall operating efficiencies.
- Discussed products offered and ensured customer satisfaction.
- Achieved customer satisfaction rating of over 95% within 6 months, exceeding corporate target.
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.
Service Manager
CHIPOTLE-US
08.2013 - 10.2017
- Developed 4 Kitchen Managers and 2 Service Managers.
- Cross-trained several team members over 4 years.
- Accurately forecasted sales and wrote schedules for everyday operations.
- Managed PNL, ordered supplies, and used marketing techniques to help gain sales.
- Managed labor matrix for each store I was assigned.
- Managed at 3 different locations and any locations that needed coverage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Education
Bachelor of Business Administration in Management -
Northern Arizona University
Flagstaff, AZ05.2021
Skills
- Marketing
- Management
- Leadership
- Organizational skills
- Time management
- Construction Estimating
- Purchasing
- Root Cause Analysis
- Sales
- Salesforce
- Process Improvement
- Project Coordination
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Project Management
Timeline
Quality Review Analyst
Progress Residential
12.2023 - Current
Project Manager
Progress Residential
06.2021 - 12.2023
Assistant Field Manager
Pulte Homes
09.2020 - 04.2021
Assistant Superintendent
Richmond American Homes
05.2019 - 08.2020
Merchant Support Representative
Progressive Leasing
01.2019 - 05.2019
Customer Service Representative
Progressive Leasing
10.2017 - 01.2019
Service Manager
CHIPOTLE-US
08.2013 - 10.2017
Bachelor of Business Administration in Management -
Northern Arizona University