Anthony Williams
Chester,VA
Summary
A passionate and highly competent professional with experience serving individuals with diverse needs. Dedicated to providing skills to prioritize and multi-task in fast-paced working environments. Successfully works as part of a team to reach personal and business goals. Productive and efficient in task completion with skills including strong leadership, effective communication, and a keen ability to build positive relationships.
Overview
19
19
years of professional experience
Work History
Behavior Technician
RCG Behavioral Health Network
Richmond, VA
07.2023 - 10.2024
- Implemented behavior intervention plans based on ABA principles, for individuals ages 2-21 with autism spectrum disorder and other developmental disabilities.
- Monitored and tracked client progress using data collection systems such as direct observation, running records, frequency counts.
- Provided verbal prompts and reinforcement strategies to increase desired behaviors.
- Coordinated community outings for clients when appropriate.
- Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
- Collaborated with teachers, parents, and other professionals to ensure effective implementation of treatment plans.
Salesman/Customer Service/Driver
Parts Authority
Richmond, VA
06.2021 - 07.2023
- Greeted customers and provided information about products and services.
- Developed relationships with key accounts to increase sales volume.
- Negotiated pricing contracts with vendors to ensure best prices for merchandise purchases.
- Coordinated delivery schedules and delivered packages to customers in a timely and efficient manner.
Mental Health Worker
Rogers Behavioral Health and Recovery
Milwaukee, WI
08.2016 - 05.2021
- Facilitated group therapy sessions for individuals experiencing depression, anxiety, trauma, and other mental health issues.
- Conducted weekly home visits to assess the safety of each patient's living environment.
- Provided emotional support for those struggling with difficult life circumstances like divorce or job loss.
- Participated in treatment planning meetings with families, physicians, psychiatrists and other professionals.
- Educated clients on a variety of topics such as stress management techniques, relaxation methods, nutrition guidelines and lifestyle changes.
Front Desk Receptionist
Wheaton Franciscan Healthcare St. Francis Hospital
Milwaukee, WI
05.2014 - 08.2016
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Customer Service Manager
Kmartcorp
Milwaukee, WI
02.2011 - 04.2014
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement and coordinated between various departments to resolve complex problems.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
Youth Director
Rise of Champions Youth Services
Milwaukee, WI
01.2006 - 01.2011
- Developed and implemented youth program activities, including field trips, sports, recreational activities, and special events.
- Provided crisis intervention services when needed, ensuring a safe environment and connecting families with appropriate resources.
- Maintained accurate records of attendance and participation in program activities.
- Facilitated workshops on topics such as leadership skills, college and career readiness, conflict resolution, and public speaking.
- Mentored youth in developing leadership skills, conflict resolution strategies, and social and emotional awareness.
Education
High School Diploma - 12 grade
Academic Solutions High School
Milwaukee, WI06-2006
Skills
- Multi-Task Management
- Skill-building exercises
- Conflict de-escalation
- Training and mentoring
- Administrative Support
- Relationship Building
- Decision-Making
- Account Management
Reference 1
Lynnette Hibbler (Supervisor)
ehibbler93@gmail.com
(414) 551-4919
Reference 2
Eddie Riley (Colleague)
spiritofchange2022@gmail.com
(414) 810-2450
Timeline
Behavior Technician
RCG Behavioral Health Network
07.2023 - 10.2024
Salesman/Customer Service/Driver
Parts Authority
06.2021 - 07.2023
Mental Health Worker
Rogers Behavioral Health and Recovery
08.2016 - 05.2021
Front Desk Receptionist
Wheaton Franciscan Healthcare St. Francis Hospital
05.2014 - 08.2016
Customer Service Manager
Kmartcorp
02.2011 - 04.2014
Youth Director
Rise of Champions Youth Services
01.2006 - 01.2011
High School Diploma - 12 grade
Academic Solutions High School
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