Anthony Williams
Plainfield,IN
Summary
Strategic, results-driven, experienced professional with a strong background in automation and shipping/receiving-related roles. Proficient in large staff management, system administration, and warehouse startups. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
XPO
Plainfield, IN
08.2024 - Current
- Implemented effective tracking systems that allowed for real-time updates on shipment progress.
- Oversaw and instructed forklift drivers, maintaining high safety standards.
- Evaluated, managed, and assigned workloads and tasks to ensure operational efficiency.
- Ensured achievement of production objectives by handling tonnage, payroll, and administrative responsibilities.
- Developed and presented action plans to enhance load average and ensure model compliance.
Pharmacy Technician
Omnicare
South Bend, Indiana
10.2023 - 08.2024
- Managed filing of prescriptions, both electronically and manually.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
Operations Supervisor
DHL Supply Chain
Mooresville, Indiana
03.2022 - 07.2023
- Performed ongoing evaluations to gauge the effectiveness of operational training programs and discover potential areas for improvement.
- Utilized participant feedback to make modifications and enhancements to courses offered by Operations Training Department
- Identified opportunities for process improvements by analyzing existing procedures and making recommendations for changes
- Contributed to the development of creative solutions in collaboration with cross-functional teams, resulting in improved productivity and efficiency. Additionally, provided expert advice on training needs as required.
- Evaluated employee performance levels to suggest strategies for improving productivity and efficiency. Recommended appropriate training measures as necessary.
Warehouse Lead
Best Buy
Avon, IN
08.2021 - 04.2022
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Resolved any customer service issues related to orders picked up from the warehouse.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Cooperated with other departments throughout organization when needed in order to achieve desired results.
Operations Supervisor
UPS
Plainfield, IN
09.2013 - 02.2022
- Successfully managed day-to-day operations of a large team, providing guidance and leadership to ensure efficient workflow
- Conducts error root cause analyses to identify corrective action plans
- Reviews daily workload and productivity reports to hold Supervisors accountable to achieve productivity goals
- Manages resources and people processes like Quality Performance Review (QPR), Career Development, Training, Staffing, etc. to ensure efficient day-to-day administration
- Facilitates individual and team development by identifying skill gaps and recommending opportunities for improvement such as training sessions, special assignments, conference attendance, or project involvement.
- Developed and implemented policies and procedures to optimize operational performance and quality assurance
Shift Supervisor
Family Video Movie Club
Indianapolis, IN
06.2012 - 01.2016
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Conducted weekly inventory of supplies, equipment, and food items.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Assigned tasks to team members based on their strengths and skill sets.
- Created work schedules for staff while adhering to labor laws and budget constraints.
Assistant Manager
Sweet She's Sweets
Indianapolis, IN
03.2009 - 03.2012
- Assist the general manager in overseeing all aspects of the restaurant, including but not limited to, employee scheduling, inventory management, and financial reporting.
- Maintain high standards of food quality and enforce compliance with health and safety regulations, including proper food handling and sanitation procedures.
- Handle cash transactions, manage financial processes, and maintain accurate records of sales, expenses, and inventory.
- Assist with hiring, onboarding, and training new employees, ensuring they are equipped with the knowledge and skills necessary to perform their duties effectively.
- Ensure exceptional customer service by training and coaching staff on proper service techniques, resolving customer complaints, and ensuring a positive dining experience.
Education
High School Diploma -
Speedway Senior High School
Speedway, IN05-2012
Some College (No Degree) - Accounting and Business Management
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Operations Management
- Compliance Management
- Customer Relations
- Safety oversight
- Performance monitoring
- Project Management
- Inventory Coordination
- Forklift/Reach truck certified
- Delegation
Affiliations
- DHL Startup - Assisted in the development of a new startup building with a new customer. Responsible for the hiring and training of new associates, and developed and improved upon work instructions and operational process for the site.
- UPS Fully Automated Hub Startup - Worked as the initial team setting up all operational areas. Testing for all job functions. Hiring for all job roles. Promoting new part time and full time supervisors. Strategic planner for HUBx rollout for all job roles. Fully mapped out all self driving bulk trains.
Education
other
Timeline
Operations Supervisor
XPO
08.2024 - Current
Pharmacy Technician
Omnicare
10.2023 - 08.2024
Operations Supervisor
DHL Supply Chain
03.2022 - 07.2023
Warehouse Lead
Best Buy
08.2021 - 04.2022
Operations Supervisor
UPS
09.2013 - 02.2022
Shift Supervisor
Family Video Movie Club
06.2012 - 01.2016
Assistant Manager
Sweet She's Sweets
03.2009 - 03.2012
High School Diploma -
Speedway Senior High School
Some College (No Degree) - Accounting and Business Management
Ivy Tech Community College of Indiana
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