Summary
Overview
Work History
Education
Skills
Summary
Timeline
Teacher

Anthony Williams

Sales Professional
Chicago,IL

Summary

Accomplished sales professional with over 10 years of luxury car dealership experience, driving revenue growth and enhancing customer satisfaction in the automotive industry. Consistently exceeding sales targets, I deliver a premium customer experience by managing the sales process from initial contact to delivery, providing clients with a luxury experience. Leveraging proficiency in sales and automotive technology, skillfully utilizing sales tools and software to optimize customer inquiries and follow-ups. A team player and coach, motivating the team and leading by example.

Overview

12
12
years of professional experience

Work History

Sales Manager/Finance Manager

City Volkswagen of Highland
09.2024 - Current
  • Managed the entire sales cycle from prospecting to closing deals, consistently achieving high conversion rates
  • Conducted regular training sessions on product knowledge, objection handling techniques, and closing strategies for the sales team
  • Analyzed customer credit profiles to determine appropriate financing options and terms
  • Negotiated loan terms and interest rates with customers to ensure maximum profitability for the dealership
  • Collaborated with sales team to identify opportunities for upselling additional finance and ancillary products
  • Provided exceptional customer service throughout the billing out process, addressing any concerns or questions promptly and professionally
  • Utilized CRM software to track customer interactions, manage leads, and generate reports on sales performance
  • Profient in penciling and structuring deals through VinSolutions and CDK, while providing the customer with a pleasant experience and helping my team consistently surpass regional CSI targets

Senior Sales Executive

BMW OF SCHERERVILLE
12.2019 - 08.2024
  • Led sales team and managed sales process from initial contact to delivery
  • Spearheaded a service drive initiative, which resulted in an additional 10 to 15 deals per month
  • Profient in the utilization of automotive software such as but not limited to VinSolution, E-Leads, Dealertrack, DT DMS, CDK, XTime and VAuto and in utilizing these tools increased revenue to over $5,000 PVR consistently month after month

F & I Manager

WESTERN AVENUE NISSAN
04.2018 - 12.2019
  • Excelled in optimizing deal structures to maximize profitability while maintaining rigorous accuracy in credit applications and customer-provided information
  • Skillfully utilizing effective menu presentations, I confidently presented and finalized a diverse range of protection and ancillary products, ensuring seamless conclusion of all purchase transactions and retail installment contracts
  • Operating within a high-volume dealership setting, I consistently delivered exceptional performance, averaging between 90 to 110 deals monthly with a back-end profit surpassing $1800 per unit
  • My ability to sustain 60%+ penetration rate in both GAP and VSCs underscored my expertise in driving revenue growth
  • In addition to my F&I responsibilities, I played a pivotal role as a Hybrid Manager, seamlessly transitioning between working the desk and finalizing deals in the Finance office

Client Advisor

BMW OF ORLAND PARK
03.2017 - 04.2018
  • I spearheaded customer interactions, facilitating leasing or purchasing decisions for new and pre-owned vehicles
  • I strategically managed sales portfolios to enhance customer retention, fostering long-term relationships
  • Additionally, I formulated and implemented an innovative initiative aimed at converting service department visitors into sales customers

Used Car Manager

Grossinger Toyota
09.2016 - 03.2017
  • Maintained accurate records of inventory levels using Vauto to ensure availability of the most desired vehicles for customers
  • Resolved customer inquiries or concerns promptly and professionally to maintain high levels of customer satisfaction
  • Managed all aspects of the sales process including test drives, paperwork completion, trade-in evaluations, and delivery coordination
  • Utilized CRM software to track leads, manage customer information, and follow up on potential sales opportunities
  • Collaborated with finance department to secure competitive financing options for customers, increasing sales conversion rate by 25%

CLIENT ADVISOR/PORTFOLIO MANAGER

BMW OF SCHERERVILLE
04.2013 - 09.2016
  • I was responsible for assisting customers in leasing or buying new and pre-owned vehicles
  • I also managed sales portfolios to increase customer retention
  • I also designed a initiative to convert customers who visited our service department but did not buy from us previously, into sales customers

Education

Marketing

OLIVE-HARVEY COLLEGE
Chicago, IL
05.2002

Applied Economics

Kishwaukee Community College
Kishwaukee, IL
06.2000

Skills

  • Sales engineering
  • Sales Management
  • Customer service
  • Assessing client's needs
  • Problem-solving
  • Acquisition and retention specialist
  • CDK, RouteOne and Cox Software
  • AutomotiveMasterMind
  • Top performer
  • Relationship building
  • Sales team training
  • Sales expertise
  • Positive and upbeat
  • Sales process
  • Rapport and relationship building
  • Sales coaching
  • Exceptional multi-tasker

Summary

Sales professional with extensive experience in customer service, assessing client's needs, automotive sales and support with recognized strengths in account management, problem-solving and troubleshooting, sales staff support and planning then implementing proactive procedures and systems to avoid problems in the first place and increase customer retention, proficient with Dealertrack, RouteOne, VAuto, CDK, AutomotiveMasterMind, Eleads, Vinsolutions, and pretty much every other CRM system that's available, I am also excellent using both Microsoft and Mac systems. I am a team player that can train, motivate, and supervise customer service and sales employees. I have been acknowledged as a 'Total Quality Customer Service Professional', and I am consistently a top performer and very competitive, so I take my monthly gross profit and volume very seriously, I'm not comfortable being second.

Timeline

Sales Manager/Finance Manager

City Volkswagen of Highland
09.2024 - Current

Senior Sales Executive

BMW OF SCHERERVILLE
12.2019 - 08.2024

F & I Manager

WESTERN AVENUE NISSAN
04.2018 - 12.2019

Client Advisor

BMW OF ORLAND PARK
03.2017 - 04.2018

Used Car Manager

Grossinger Toyota
09.2016 - 03.2017

CLIENT ADVISOR/PORTFOLIO MANAGER

BMW OF SCHERERVILLE
04.2013 - 09.2016

Marketing

OLIVE-HARVEY COLLEGE

Applied Economics

Kishwaukee Community College
Anthony WilliamsSales Professional