Accomplished sales professional with over 10 years of luxury car dealership experience, driving revenue growth and enhancing customer satisfaction in the automotive industry. Consistently exceeding sales targets, I deliver a premium customer experience by managing the sales process from initial contact to delivery, providing clients with a luxury experience. Leveraging proficiency in sales and automotive technology, skillfully utilizing sales tools and software to optimize customer inquiries and follow-ups. A team player and coach, motivating the team and leading by example.
Sales professional with extensive experience in customer service, assessing client's needs, automotive sales and support with recognized strengths in account management, problem-solving and troubleshooting, sales staff support and planning then implementing proactive procedures and systems to avoid problems in the first place and increase customer retention, proficient with Dealertrack, RouteOne, VAuto, CDK, AutomotiveMasterMind, Eleads, Vinsolutions, and pretty much every other CRM system that's available, I am also excellent using both Microsoft and Mac systems. I am a team player that can train, motivate, and supervise customer service and sales employees. I have been acknowledged as a 'Total Quality Customer Service Professional', and I am consistently a top performer and very competitive, so I take my monthly gross profit and volume very seriously, I'm not comfortable being second.