Anthony Williams
Cleveland
Summary
Dynamic General Manager with a proven track record at American Income Life Insurance Company, excelling in team leadership and performance improvement. Won top manager in the company and led multiple people with no experience to new heights. Expert in training and coaching, I successfully developed sales strategies that enhanced customer satisfaction and drove revenue growth. Committed to fostering a collaborative environment while achieving operational excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
General Manager
American Income Life Insurance Company
01.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed and implemented comprehensive salesperson training program.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained extensive knowledge of company products and services.
- Upheld company policies and implemented standards fairly.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built relationships with customers and community to establish long-term business growth.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Implemented systems and procedures to increase sales.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Launched quality assurance practices for each phase of development
Foreman/Crew Leader
MRK Landscaping
01.2019 - 01.2023
- Checked equipment to determine if maintenance was required.
- Reviewed project details to specify correct materials and equipment for job sites.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Inspected completed work to verify quality standards and compliance with criteria.
- Created and implemented plans to maximize efficiency of workers.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Established and enforced policies and procedures to maintain high standards of work.
- Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Provided feedback to workers on job performance and safety procedures.
Education
High School Diploma -
Mayfield High School
Mayfield Heights, OHSkills
- Team player
- Troubleshooting expertise
- Time management
- Training and coaching
- Performance improvement
- Supervision and training
- Deadline oriented
- Strategic planning
- Sales team development
- Communication skills
- Staff motivation
- Operations management
- Workflow planning
- Team building
- Team leadership
Timeline
General Manager
American Income Life Insurance Company
01.2023 - Current
Foreman/Crew Leader
MRK Landscaping
01.2019 - 01.2023
High School Diploma -
Mayfield High School
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