Anthony Williams
Nashua,USA
Summary
Driven and dependable professional with over 10 years of experience in technical service, customer relations, and hands-on maintenance. Known for showing up, getting results, and keeping customers happy, driving credentials and a proven record of growing client trust, solving problems on the spot, and keeping operations running smooth. Looking for a high-paying role where reliability, skill, and work ethic get rewarded.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pool Technician
Guarinos Pool & Spa
Nashua, US
04.2015 - 07.2025
- Maintained pool cleanliness through regular vacuuming and skimming processes.
- Tested water chemistry using appropriate testing kits and adjusted chemicals as needed.
- Inspected pool equipment for proper functioning and performed necessary repairs.
- Provided customer service by addressing client inquiries and concerns promptly.
- Educated clients on pool maintenance best practices for optimal water quality.
- Collaborated with team members to schedule routine maintenance visits effectively.
- Documented service activities and equipment status in company records accurately.
- Ensured compliance with safety regulations during all service activities and repairs.
- Performed weekly pool cleaning and maintenance, including skimming the surface of the water, vacuuming the bottom, brushing walls and steps, backwashing filters, checking chemical levels and adding chemicals as needed.
Activation Sales Representative
PC Connection
Nashua, US
11.2014 - 03.2016
- Developed strong relationships with clients to understand their technology needs.
- Conducted product presentations to showcase features and benefits of solutions.
- Managed customer inquiries and provided timely support for product issues.
- Utilized CRM software to track customer interactions and sales activities.
- Assisted in creating marketing materials to promote new products effectively.
- Coordinated with vendors to ensure product availability and timely delivery.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Created detailed reports on daily, weekly, and monthly sales activity.
Tier III Account Manager
PC Connection
Merrimack, US
11.2014 - 03.2016
- Managed client accounts and maintained strong relationships with key stakeholders.
- Coordinated product orders and ensured timely delivery to customers.
- Analyzed client needs and recommended appropriate technology solutions.
- Collaborated with sales teams to develop strategies for account growth.
- Maintained accurate records of client interactions and transactions in CRM systems.
- Oversaw account renewals and negotiated contract terms with clients.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Provided training and guidance to new Account Managers.
- Prepared monthly financial statements for each account.
- Maintained accurate records of all customer interactions in the CRM system.
- Negotiated contracts with clients to maximize profitability.
Account Manager/ Sales Representative
PC Connection
Austin, US
01.2015 - 12.2015
- Technology Convention - Austin, TX - to promote business and market company's material
- Activated 30+ in 3 months
- Promotion within 6 months
Account Manager
Verizon Wireless Simply Wireless Zone
Nashua, US
05.2010 - 11.2014
- Managed client accounts and maintained strong customer relationships.
- Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Analyzed market trends to inform account management strategies.
- Collaborated with sales teams to develop effective promotional strategies.
- Resolved customer inquiries and provided timely support solutions.
- Facilitated product training sessions for staff and customers.
Education
High School Diploma -
Nashua High School North
Nashua, NHSkills
- Mechanical Knowledge
- Service Technician Experience
- Swimming
- Management
- Facilities Maintenance
- Sales
- Safety compliance
- Routine inspections
- Customer relationship management
- Technical troubleshooting
- Inventory management
- Team collaboration
- Problem solving
- Scheduling coordination
- Time management
- Account management
- CRM software
- Sales forecasting
- Client development
- Customer satisfaction
Certification
- DOT, 04/19, 04/21
- Certified Pool Operator
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Pool Technician
Guarinos Pool & Spa
04.2015 - 07.2025
Account Manager/ Sales Representative
PC Connection
01.2015 - 12.2015
Activation Sales Representative
PC Connection
11.2014 - 03.2016
Tier III Account Manager
PC Connection
11.2014 - 03.2016
Account Manager
Verizon Wireless Simply Wireless Zone
05.2010 - 11.2014
High School Diploma -
Nashua High School North