Anthony Williams
Boynton Beach,FL
Summary
Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. I believe in collaborating with leaders and coworkers to promote engaged, empowering work cultures and am strong in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Studio Manager
ARTHUR MURRAY DANCE STUDIO
09.2024 - Current
- I am a solution oriented manager that believes in top down accountability and leading with integrity and collaborative vision for optimal profitability and success. I leverage my background in operations, coaching, and understanding of community building to help both our clients and our team thrive. In the first year our team sales and cash value production have both reached above 100k and student retention has increased since last year.
- Steady increase of studio sales and retention through improved sales strategy, performance analytics and tracking, and client experience mapping.
- Developed sales and operational procedures aligning with growth targets and efficiency goals.
- Organized and hosted studio events, showcases, and community engagements for promotional marketing.
- Designed marketing and digital campaigns to generate an increase in social visibility, and enrollment leads.
- Created local business partnerships and cross-promotional collaborations to strengthen brand presence in the community.
- Provided ongoing team mentorship and training, cultivating a high-performance, values-driven environment.
- Partnered with regional leadership to ensure alignment with national brand goals and quality standards.
Ballroom Instructor/ Administrative Assistant
Fred Astaire Dance Studio
01.2023 - 09.2024
- I am an accomplished teacher with a proven track record in designing and implementing personalized programs tailored to client goals. My expertise includes establishing clear objectives for lessons, modules, and projects aligned with student levels and financial parameters, ensuring optimal learning outcomes.
- I excel in managing client enrollment, billing, and scheduling processes with meticulous attention to detail and efficiency.
- Skills: Customer Service, Program Design and Implementation, Student Management, Sales and Presentation, Administrative Assistance, Marketing Strategy
Participant Coordinator
Connecticut Center for Addiction Recovery
12.2023 - 06.2024
- As a Training and Development Specialist at CCAR Training, I specialize in providing exceptional customer service and coaching to participants throughout their engagement with our programs. My role involves closely monitoring enrollment and adapting offerings to meet participant needs effectively.
- I have successfully coached numerous individuals to achieve the prestigious RCP Designation, significantly boosting certification attainment rates.
- Skills: Customer Service, Career Development Coaching, Program Management, Interpersonal Communication, Data Management
Quality Assurance Specialist
Tobias & Associates Inc
06.2020 - 08.2023
- My expertise extends to maintaining robust internal controls and ensuring compliance with regulatory requirements, conducting thorough quality assessments, trend analysis, and delivering comprehensive management reports on support metrics.
- Skills: Regulatory Compliance, Anomaly Detection, Adherence, Program Monitoring, Quality Management
Payroll Implementation Consultant
ADP
10.2021 - 08.2022
- Proven track record in successfully implementing, managing, and completing large-scale projects and operations within the payroll domain at ADP. My role encompasses ensuring the seamless implementation of payroll services for 20-40 clients concurrently, prioritizing security and confidentiality of client data throughout.
- Skills: ADP Workforce, Project Management, New Client Implementation, Compliance Management, Payroll Processing
Studio Office Manager
ARTHUR MURRAY DANCE STUDIO
03.2019 - 06.2021
- I specialize in designing and implementing personalized educational programs tailored to client goals and objectives. With a keen focus on student success, I establish clear lesson objectives and project milestones aligned with student proficiency levels and financial parameters.
- I efficiently manage client enrollment, billing, and scheduling processes to ensure seamless service delivery.
- Skills: Customer Retention, Microsoft Office, Program Design and Implementation, Client Billing, Office Administration, Sales
Assistant Store Manager
Vitamin Shoppe
05.2018 - 04.2019
- I excel in managing daily activities such as housekeeping and inventory processing, ensuring operational efficiency and excellence. I am dedicated to educating both crew members and customers on product knowledge and brand initiatives, enhancing overall customer satisfaction and loyalty.
- Through effective leadership and strategic initiatives, I successfully boosted customer retention rates by 10% and supported the achievement of store financial and operating goals.
- Skills: Accounting, Operations Management, Bookkeeping, Customer Relationship Management (CRM), Team Leadership
Education
Entertainment Busniess - Business Administration And Management
Full Sail University
Winter Park, FL10-2022
Skills
- Marketing Strategy
- ADP Workforce Now
- New Client Implementation
- Payroll Processing
- Customer Retention
- Client Billing
- Office Administration
- Sales
- Bookkeeping
- Customer Relationship Management (CRM)
- Kronos
- Community engagement
- Analysis (software development lifecycle)
- Transcription
- Public speaking
- Human resources
- Software implementation
- Documentation review
- Consulting
- Program design and Implementation
- Adobe Illustrator
- Data Entry
- Schedule management
- Process improvement
- Google Suite
- Excel
- Regulatory reporting
- B2B
- ERP systems
- Sales support
- Microsoft Office
- Program Facilitation
- HIPAA
- Partnership development
- Project management
- Personnel oversight
- Operations monitoring
- Scheduling coordination
- Reporting and documentation
- Outreach event coordination
- Client experience management
- Client rapport
- Revenue development
- Project scheduling
- Studio management
- Marketing and promotion
- Project oversight
- Pipeline maintenance
Certification
- CPR Certification
- Driver's License
- Arthur Murray Social Bronze
- Fred Astaire Social Bronze
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized to work in the US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Studio Manager
ARTHUR MURRAY DANCE STUDIO
09.2024 - Current
Participant Coordinator
Connecticut Center for Addiction Recovery
12.2023 - 06.2024
Ballroom Instructor/ Administrative Assistant
Fred Astaire Dance Studio
01.2023 - 09.2024
Payroll Implementation Consultant
ADP
10.2021 - 08.2022
Quality Assurance Specialist
Tobias & Associates Inc
06.2020 - 08.2023
Studio Office Manager
ARTHUR MURRAY DANCE STUDIO
03.2019 - 06.2021
Assistant Store Manager
Vitamin Shoppe
05.2018 - 04.2019
Entertainment Busniess - Business Administration And Management
Full Sail University
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