Anthony Williams
Castle Rock
Summary
Dynamic Branch Manager with over 4 years of experience in building strong client relationships and enhancing operational efficiency at Rugby Architectural Building Products. Proven skills in budget oversight, customer complaint resolution, and team management, leading to increased gross margins. Successfully fostered client loyalty and deployed strategies that significantly improved service levels. Ready to leverage expertise to drive performance and customer satisfaction in a forward-thinking organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Manager
Rugby Architectural Building Products
03.2021 - Current
- Cultivated robust relationships with clients to enhance customer loyalty and augment gross margins.
- Recognized opportunities to strengthen relationships, expand client acquisition, and elevate service levels.
- Thoroughly investigated customer complaints and resolved issues promptly to ensure satisfaction.
- Oversaw budgeting, expense control, and account management to bolster financial functions and enhance profitability.
- Directed daily operations to optimize the seamless functioning of the branch.
- Administered branch sales, service, and operational activities in alignment with company vision and goals.
Outside Sales Representative
Rugby Architectural Building Products
09.2017 - 03.2021
- Boosted territory sales by delivering consistent and reliable customer service.
- Monitored competitor activities within assigned territory to remain informed of new developments or threats.
- Showcased products through effective demonstrations and conducted persuasive sales presentations.
- Optimized time management by strategically scheduling appointments throughout the week.
- Compiled detailed reports on sales activities for regular management review.
- Delivered exceptional customer service by promptly addressing concerns, answering questions, and resolving issues.
- Nurtured and maintained relationships with clients to ensure repeat business.
Operations Manager
Trimco Millwork
04.2013 - 09.2017
- Utilized problem-solving skills to anticipate and troubleshoot issues that threatened to disrupt operations.
- Coordinated operations effectively to uphold a reputation for professionalism and results.
- Articulated clear objectives and implemented hands-on strategies resulting in optimal performance.
- Identified process improvement opportunities to foster a world-class customer experience.
- Forged dynamic working relationships with team members and support departments to achieve cross-functional goals.
- Ensured consistent product quality for customers by collaborating directly with vendors on delivery and production challenges.
Education
Bachelor of Arts (B.A.) - Philosophy
Colorado State University
Ft Collins01.2010
Skills
- Sales Development
- Sales Planning
- Product Knowledge
- Project Management
- Customer Service
- Relationship Building
- Problem Solving
- Communication
- Organizational Abilities
Objective
Seeking an opportunity to evolve and develop new skills.
Certification
- Purdue University Innovative Distribution Program
- Purdue University
- Advanced Leadership Academy
- HDI University - Consultative Sales
- HDI University
Timeline
Branch Manager
Rugby Architectural Building Products
03.2021 - Current
Outside Sales Representative
Rugby Architectural Building Products
09.2017 - 03.2021
Operations Manager
Trimco Millwork
04.2013 - 09.2017
Bachelor of Arts (B.A.) - Philosophy
Colorado State University