ANTHONY WILLIAMS
Summary
Strong analytical skills, goal driven, customer success and proven ROI. I'm an accomplished and proven leader offering more than 25 years of problem solving, conflict resolution, and customer retention.
Overview
31
31
years of professional experience
Work History
BENEFITS VERIFICATION SPECIALIST
CVS HEALTH CORPORATION
09.2023 - 08.2025
- Communicate with medical professionals, insurance company personnel and patients to coordinate proper care.
- Research complex specialty medications.
- Resolve complex issues, problem resolution, maintain accurate documentation for ACIS and HIPAA
ACCOUNT EXECUTIVE/ RETENTION INSIDE SALES
DISH Network
02.2023 - 09.2023
- Exceeded 100% of sales goal through problem solving utilizing proprietary products and services.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
INSURANCE AGENT/Account Manager, Inside Sales
Spring Venture Group
05.2022 - 12.2022
- Achieved 112% of sales goal.
- Conducted regular policy reviews to ensure compliance and coverage adequacy
- Educated clients about coverage options and policy details, enhancing understanding and satisfaction.
ENTREPRENEUR
ANTHONY WILLIAMS
07.2000 - Current
- Independent contractor: Cold-call, prospect, sales generating.
- Developed innovative business strategies to enhance market presence and drive revenue growth.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
CUSTOMER LIAISON SUPERVISOR
STRATTEC Security Corporation
11.1999 - 05.2020
- Establish, liaise, and supervise customer relations in the Automotive and Healthcare sectors.
- B2B sales, business development, account management, quality control and problem resolution.
- Negotiate with clients upper management and internal teams presenting business plans and key metrics.
- Spearheaded projects that increase company sales by over 300% through cost savings, cost avoidance, customer retention and new business.
REGIONAL ACCOUNT MANAGER
CAMCAR-Textron
02.1995 - 11.1999
- Increased territory sales to $5MM from $2MM.
- Solving customer problems utilizing proprietary products and excellent service.
- Develop and implement strategic business plans and market strategies for short and long term goals.
Education
B.A. - College of Communications and Fine Arts
Southern Illinois University At Carbondale
Carbondale, IL12.1991
Skills
- Goal setting
- Entrepreneurial personality
- Strategic thinking
- Customer relations
- Verbal and written communication
- Written and oral communication
- Relationship building
- Teamwork and collaboration
Education Training Awards
- Southern Illinois University at Carbondale, Carbondale, IL, B.A., College of Communications and Fine Arts
- Dealing with Difficult People, Acquired Certificate
- Sales Achievement Award, CAMCAR Textron
- Applause Pause Award, STRATTEC Security Corp
- Team Spirit Award, STRATTEC Security Corp
- Microsoft 365, Excel, Word, Outlook, Powerpoint, Salesforce Lightning, CRM, KPI
- Omega Psi Phi, Fraternity, Inc.
Timeline
BENEFITS VERIFICATION SPECIALIST
CVS HEALTH CORPORATION
09.2023 - 08.2025
ACCOUNT EXECUTIVE/ RETENTION INSIDE SALES
DISH Network
02.2023 - 09.2023
INSURANCE AGENT/Account Manager, Inside Sales
Spring Venture Group
05.2022 - 12.2022
ENTREPRENEUR
ANTHONY WILLIAMS
07.2000 - Current
CUSTOMER LIAISON SUPERVISOR
STRATTEC Security Corporation
11.1999 - 05.2020
REGIONAL ACCOUNT MANAGER
CAMCAR-Textron
02.1995 - 11.1999
B.A. - College of Communications and Fine Arts
Southern Illinois University At Carbondale