Anthony Willis
Decatur,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Trainer
Americold
08.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Checked inventory and selected products from specific locations based upon availability.
- Interpreted and taught new hires to understand work orders, production figures and BOLs to inform adjustments for increased productivity.
- Trained and mentored 5-10 new personnel hired to fulfill various roles
Title Processor
Department
03.2019 - 08.2021
- Organized and prepared tax and title documents to transfer ownership of property.
- Collected taxes and fees, submitted payments and issued receipts.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Contacted appropriate agencies to complete searches, order records, and obtain documents.
- Calculated and remitted state sales tax, service, and other charges.
- Researched ownership interests and liens on real estate properties.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Examined and verified thousands titles weekly
Customer Retention Specialist
Conduent
10.2018 - 01.2019
- Developed new strategies for customer retention activities.
- Developed product demonstrations and presentations for customers.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Trainer/Bulk Order Replenishment
Family Dollar Distribution
10.2016 - 10.2018
- Operated forklifts, standup electric pallet jacks and manual pallet jacks.
- Answered questions regarding inventory, shipping, freight and supplies.
- Inspired employees to exceed goals for productivity, highlighting incentives for favorable performance.
- Interpreted and taught new hires to understand work orders, production figures and BOLs to inform adjustments for increased productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided coaching and mentoring to employees.
Customer Service Representative
Convergys
05.2013 - 10.2016
- Responded to customer calls and emails to answer questions about products and services.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Education
MBA - Business Administration And Management
Western Governors University
Salt Lake City, UT12.2024
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT12.2022
Skills
- Data Visualization
- Excel Spreadsheets
- SQL Processing
- SEO Optimization
- Research and Analysis
- Account Management
- Key Performance Indicators (KPIs)
- CRM Software
- Quality Assurance
- Business Recovery and Sustainability
- Supervision and Management
- Managing Operations and Efficiency
Timeline
Trainer
Americold
08.2021 - Current
Title Processor
Department
03.2019 - 08.2021
Customer Retention Specialist
Conduent
10.2018 - 01.2019
Trainer/Bulk Order Replenishment
Family Dollar Distribution
10.2016 - 10.2018
Customer Service Representative
Convergys
05.2013 - 10.2016
MBA - Business Administration And Management
Western Governors University
Bachelor of Science - Business Administration
Western Governors University