Anthony Wilson
Lakeland,FL
Summary
Customer-focused professional with 20+ years in inventory management, sales, and customer service. Expertise in enhancing shopping experiences through strong product knowledge and effective communication. Proven track record of driving customer satisfaction and improving operational efficiency in retail environments.
Overview
13
13
years of professional experience
Work History
St. Peter’s Episcopal Church
07.2019 - Current
- Executed regular cleaning of sanctuary, offices, restrooms, and common areas, including dusting and sanitizing.
- Set up and dismantled tables, chairs, and equipment for services and events.
- Conducted security sweeps to secure premises and managed building's heating and cooling systems.
Customer Service/Barista
Starbucks
05.2020 - 11.2025
- Greeting customers warmly, taking orders accurately, and creating a genuine connection to ensure a positive experience (the 'Starbucks Experience').
- Restocking ingredients, supplies (lids, cups, syrups, etc.), and retail products, as well as assisting with inventory checks and product rotation.
- Working effectively with fellow baristas and shift supervisors to support store operations and ensure smooth customer flow, especially during high-volume periods.
Associate
Publix
Lakeland, FL
02.2024 - 08.2024
- Identified needs of customers promptly and efficiently.
- Followed safety and sanitation procedures to provide quality services and products for customers.
- Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
Cleaning Contractor
St. David’s Episcopal Church
08.2012 - 11.2018
- Executed regular cleaning of sanctuary, offices, restrooms, and common areas through dusting, vacuuming, mopping, and sanitizing.
- Arranged tables, chairs, and equipment for services, meetings, and special events.
- Conducted security sweeps to ensure all doors and windows remained locked while managing building heating and cooling systems.
Education
High School Diploma -
Mulberry High School
MulberryCompletion of Medical Assistant Program -
Florida Technical College
Lakeland, FLSkills
- Communication skills
- Organization
- Team collaboration
- Critical thinking
- Customer service excellence
- Work ethic
- Time management
- Leadership abilities
- Adaptability
- Task prioritization
- Dependability
References
References available upon request.
Timeline
Associate
Publix
02.2024 - 08.2024
Customer Service/Barista
Starbucks
05.2020 - 11.2025
St. Peter’s Episcopal Church
07.2019 - Current
Cleaning Contractor
St. David’s Episcopal Church
08.2012 - 11.2018
High School Diploma -
Mulberry High School
Completion of Medical Assistant Program -
Florida Technical College