Maria Winger
Grand Rapids,MN
Summary
Dynamic leader and effective communicator with a proven track record at FCFH, where I elevated team performance and client satisfaction through expert coaching and empathy. Skilled in problem-solving and computer technology, I excel in fast-paced environments, ensuring both team and client needs are met with excellence and efficiency.
Overview
6
6
years of professional experience
Work History
Team Lead/Phone Specialist
FCFH (First Call For Help
04.2022 - Current
- Trained new team members by relaying information on company procedures and requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Implemented feedback from supervisors to enhance individual performance and contribute to team success.
- Contributed to company growth by upselling products and services when appropriate.
- Enhanced client satisfaction by addressing and resolving phone inquiries in a timely manner.
- Promoted superior experience by addressing clients concerns, demonstrating empathy, and resolving problems swiftly.
Cook
Applebee's Neighborhood Grill & Bar
06.2018 - 04.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Bachelor of Science - Social Work
Bemidji State University
Bemidji, MN05.2026
Associate of Arts - Human Services
Itasca Community College
Grand Rapids, MN05.2022
High School Diploma -
Grand Rapids Senior High School
Grand Rapids, MN06.2019
Skills
- Client Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Empathy and patience
- Goal-Oriented
- Problem-solving skills
- Answering questions
- Training experience
- Calm disposition
- Logging call information
- Teamwork and Collaboration
- Computer Skills
- Calm Under Pressure
Accomplishments
988 Trainings
Veterans training
Notary
Timeline
Team Lead/Phone Specialist
FCFH (First Call For Help
04.2022 - Current
Cook
Applebee's Neighborhood Grill & Bar
06.2018 - 04.2022
Bachelor of Science - Social Work
Bemidji State University
Associate of Arts - Human Services
Itasca Community College
High School Diploma -
Grand Rapids Senior High School