Anthony Wolgamott
Durant,OK
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Blends superb time management and organizational skills to drive group success. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives, and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
2
2
years of professional experience
Work History
Cage/Vault Supervisor
Choctaw Casino & Resort
Durant, OK
04.2024 - Current
- Resolved customer complaints promptly while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, and attendance.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Complied with company policies, objectives, and communication goals.
Contractor
TMS Internationl
Durant, OK
11.2022 - 12.2023
- Kept clients informed about progress status updates throughout the entire process.
- Monitored progress against established timelines for each project to ensure deadlines are met.
- Ensured compliance with regulatory requirements and industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZSkills
- Data Analytics
- Business Development
- Staff Management
- Process Improvement
- Strategic Planning
- Operations Management
- Processes and procedures
- Policy Enforcement
- Goal-Oriented
- Complex Problem-Solving
- Employee Motivation
- Business Administration
- Process Monitoring and Improvement
Accomplishments
- National Society of Leadership and Success
Timeline
Cage/Vault Supervisor
Choctaw Casino & Resort
04.2024 - Current
Contractor
TMS Internationl
11.2022 - 12.2023
Bachelor of Science - Business
University of Phoenix