Operations Lead
DHL Supply Chain
Fort Worth
- Assigned daily job functions to 30+ associates
- Conducted daily pre-shift/PD meetings to discuss shift goals, expectations, safety and continuous improvements
- Developed operators in to takers and trainers
- Assisted sites with start up support
- Ensured productivity, policies and procedures were followed
- BBS observations completed
- Helped decrease indirect time by 10%
- Insured accuracy of hours/attendance through Kronos
- Heavily focused on maintaining a safe work environment
- Worked closely with upper management
- Ability to conduct an investigation and complete a report
- Manage LMS-Labor Management System
- Ability to demonstrate leadership skills by leading by example
- Conduct coaching sessions with underperforming associates along with retraining
- Creating reports on operational activities, performance metrics and customer feedback.
- Worked closely with operations to identify and eliminate overages,shorts and damages causing inventory issues.
- Managed scheduling of inbound carriers and outbound shipping schedule by updating appropriate communication methods.
- Generated and utilized system reports and audit sheets to evaluate shifts progress.