Summary
Overview
Work History
Education
Skills
Interests
Personal References
Timeline
Generic

Anthony Wynn

Mesquite

Summary

Dynamic customer service professional with a proven track record at Texas Theatre, excelling in customer engagement and complaint resolution. Known for maintaining composure under pressure while processing cash transactions accurately. Committed to enhancing customer satisfaction through product knowledge and a client-centric approach, fostering positive relationships and repeat business.

Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.

Overview

12
12
years of professional experience

Work History

Customer Service Cashier

Texas Theatre
02.2018 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Provided manual labor several times a week during store off hours to maintain the appearance and cleanliness of the theatre.
  • This manual labor included deep cleaning, painting, construction, hauling large loads of trash and often many heavy items. As well as organizing and documenting the quantity and location of essential work items.
  • I was the primary physical promotional officer helping to promote the theatre's events through the distribution of ads and displayed posters.
  • Maintained a knowledge of the theatre's facts and history for customers which both satisfied their interest but also stoked their excitement for the location itself.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Handled monetary transactions accurately and quickly.
  • Counted money in drawers at beginning and end of each shift.
  • I worked largely behind the scenes as well often having to assist with escorting and accommodating special guests within our facility.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Server

Alamo Drafthouse
07.2013 - 02.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Often worked long shifts with little down time and high pressure.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.

Education

Bachelor of Arts - Film

University of North Texas
Denton, TX

No Degree - Film

University of Colorado
Boulder

Skills

  • Customer engagement
  • Customer satisfaction
  • Consistent reliability
  • Patience and composure
  • Cash transaction processing
  • Customer complaint resolution
  • Product knowledge
  • Client-centric approach
  • Customer inquiries
  • Inventory management
  • Flexible problem-solving
  • Cross-cultural understanding

Interests

  • Acting and Theater
  • Creative Writing
  • Educating both myself and others
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Volunteer Work
  • Cooking
  • I participate in low-impact exercises to strengthen core muscles
  • Mindfulness Practices
  • Passionate about balancing physical health with mental and emotional wellness
  • Watching Movies and TV Shows
  • Reading
  • Personal Development and Self-Improvement

Personal References

Danielle Jeffery-Molina

‭(214) 228-4844‬


Nancy Bacon

‭(214) 537-1675‬


David Molina

(347) 855-1112


Martha Macabare

(214) 566-7283



Timeline

Customer Service Cashier

Texas Theatre
02.2018 - Current

Server

Alamo Drafthouse
07.2013 - 02.2018

Bachelor of Arts - Film

University of North Texas

No Degree - Film

University of Colorado

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