Anthony Yancy
San Diego,CA
Summary
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.
Overview
14
14
years of professional experience
2007
2007
years of post-secondary education
Work History
Lead Caregiver
Avalon Home Care
Carlsbad, CA
03.2012 - Current
- Ability to identify issues, develop solutions and implement changes effectively.
- Supervised daily activities and care plans for clients at Avalon Home Care.
- Communicated regularly with families regarding client updates and care progress.
Janitor
Kaiser Permanente
San Diego, CA
05.2017 - 12.2019
- Maintained cleanliness of patient areas and administrative offices.
- Operated cleaning equipment such as floor scrubbers and vacuums.
- Disposed of hazardous waste in compliance with safety standards.
Patient Transporter
Staffing Agency
San Diego, CA
04.2016 - 07.2017
- Transported patients safely between departments and treatment areas.
- Assisted nursing staff with patient transfers and mobility needs.
- Maintained cleanliness and organization of transport equipment and areas.
Customer Service Lead
Dial America
San Diego, California
02.2012 - 08.2013
- Led customer service team in resolving client inquiries and issues.
- Trained new staff on company policies and customer interaction techniques.
- Coordinated scheduling to optimize team workflow and coverage.
- Assisted in developing training materials for ongoing employee education.
Education
CNA - Certified Nurse Assistant
Health Care Academy of California
Oceanside, 08.2020 - 11.2020
Phlebotomy License - Phlebotomy
California Nursing Educational Institution
San Diego, CA 09.2007 - 03.2008
Metro High School
San Diego, CASome College (No Degree) - General Studies
Imperial Valley College
Imperial, CASkills
- Clear Communication
- Active Listening
- Empathy
- Problem-Solving
- Patience
- Adaptability
- Positive Attitude
- Time Management
- Emotional Intelligence (EI)
- Conflict Resolution
Timeline
CNA - Certified Nurse Assistant
Health Care Academy of California
08.2020 - 11.2020
Janitor
Kaiser Permanente
05.2017 - 12.2019
Patient Transporter
Staffing Agency
04.2016 - 07.2017
Lead Caregiver
Avalon Home Care
03.2012 - Current
Customer Service Lead
Dial America
02.2012 - 08.2013
Phlebotomy License - Phlebotomy
California Nursing Educational Institution
09.2007 - 03.2008
Metro High School
Some College (No Degree) - General Studies
Imperial Valley College