Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Yumang

Fairfield,California

Summary

Operations Manager with proven expertise in team leadership and communication. Skilled in optimizing delivery routes, managing fleet operations, and scheduling. Experienced in training drivers and ensuring safety compliance, resulting in improved team performance and customer satisfaction.

Overview

16
16
years of professional experience

Work History

Operations Manager

NorCal Transports Inc
Vallejo, California
09.2014 - Current
  • Managed daily operations for Fedex Ground contractor.
  • Adjusted and created delivery routes to be efficient based on projected volume.
  • Coordinated scheduled pick ups.
  • Oversaw compliance with safety regulations and company policies.
  • Trained drivers on DOT safety and operational procedures.
  • Communication and collaboration with other departments in Fedex Ground.
  • Managed scheduling.
  • Resolved customer complaints to ensuring customer satisfaction.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored and improved efficiency of team performance, and customer service.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Led weekly team meetings.
  • Vehicle fleet management. Kept all fleet vehicles in best operating condition to comply with Fedex Ground Quartly Vehicle Inspections. Scheduled vehicle maintenance. Monitored vehicles tires, brakes, lights, and fluids. Roadside assistance rescues when needed.
  • Trained drivers to complete pre/post trip inspections.
  • Provided support during peak season.

Manager/Driver

The Rocha Family Delivery
Bay Point , CA
04.2009 - 09.2014
  • Supervised the daily operations of assigned fleet drivers to ensure adherence to safety standards.
  • Trained new drivers on safety protocols and company policies.
  • Ensured timely deliveries for family-owned logistics service.
  • Maintained vehicle readiness through regular inspections and maintenance checks.
  • Implemented safe driving practices to enhance road safety standards.
  • Completed pre- and post-trip inspections of assigned equipment and vehicles.
  • Trained new drivers on safe driving practices and proper handling of goods during transit.
  • Provided support during peak periods such as holidays or special events when additional drivers are required.
  • Organized vehicle maintenance schedules to ensure timely servicing and repairs.
  • Dispatched drivers promptly upon receiving orders from customers using GPS tracking systems.
  • Kept track of driver hours and miles to achieve maximum productivity in given hours.
  • Investigated collisions and passenger injuries, documenting incidents in reports.

Education

High School Diploma -

Mission High School
06-1999

Skills

  • Delivery route optimization
  • Fleet management
  • Driver training
  • Customer complaint resolution
  • Vehicle inspection
  • Scheduling coordination
  • Staff recruitment
  • Team leadership
  • Problem solving
  • Effective communication
  • Time management
  • Adaptability
  • Employee motivation
  • Systems implementation
  • Team building/leadership
  • Performance monitoring
  • Crisis management
  • Maintenance planning
  • Delegation

Timeline

Operations Manager

NorCal Transports Inc
09.2014 - Current

Manager/Driver

The Rocha Family Delivery
04.2009 - 09.2014

High School Diploma -

Mission High School

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