Anthony Zaach
Colorado Springs,CO
Summary
Results-driven professional with a diverse background that includes experience as a U.S. Army Combat Engineer and a Customer Service Associate. Possessing strong problem-solving skills honed through military service, I have a proven ability to work effectively under pressure and in challenging environments. My experience in customer service has equipped me with excellent communication and interpersonal skills, enabling me to build rapport with clients and address their needs efficiently. I am adept at collaborating with teams to achieve operational goals and am committed to delivering high-quality service and support. Seeking to leverage my skills and experience in a dynamic role that values dedication and a strong work ethic.
Overview
11
11
years of professional experience
Work History
12B Combat Engineer
US Army
11.2021 - Current
- Served as an integral member of a high-performing team by consistently demonstrating leadership skills, adaptability, and strong work ethic.
- Trained in use of tear gas, passive ordnance, and explosives.
- Maintained 100% accountability of assigned equipment worth more than $1,0000,000.
- Placed explosives and performed mine-sweeping activities on land.
- Maintained required level of proficiency in use of firearms.
- Trained in small arms, anti-armor and indirect fire weapons.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
Customer Service Associate
Publix
07.2020 - 11.2021
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
Dunkin Donuts Crew Member
Dunkin' Donuts
12.2019 - 07.2020
- Worked front counter, drive-thru and other areas.
- Brewed coffee and tea and changed out drink station syrups.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Assisted other team members to achieve goals.
Electronics Sales Associate
Walmart
10.2018 - 11.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Applied knowledge of electronics products to educate prospects and customers.
- Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
- Utilized company-provided resources such as brochures or demo stations to engage customers in interactive learning experiences about new products or upcoming releases.
Customer Service Associate
Publix
01.2014 - 06.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Improved overall store performance by consistently meeting or exceeding assigned sales targets.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Streamlined check-out process for improved customer experience and reduced wait times.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FL05-2016
Skills
- Heavy equipment operation
- Physical fitness
- Tactical communications
- Bridge construction
- Demolitions expertise
- Small arms proficiency
- Project planning
- Landmine detection
- Breaching techniques
- Surveying and mapping
- Urban warfare tactics
- Heavy vehicle maintenance
Army Achievement Metal (AAM)
I was awarded an AAM for my time at Joint Training Readiness Center (JRTC) in Fort Polk, Louisiana. I was awarded the medal for showing my innate ability to perform proficiently at my job in a simulated combat environment. I built and sustained blockades to keep enemy troops from entering our zone and was able to push myself into the front lines to protect my fellow soldiers.
Timeline
12B Combat Engineer
US Army
11.2021 - Current
Customer Service Associate
Publix
07.2020 - 11.2021
Dunkin Donuts Crew Member
Dunkin' Donuts
12.2019 - 07.2020
Electronics Sales Associate
Walmart
10.2018 - 11.2019
Customer Service Associate
Publix
01.2014 - 06.2018
High School Diploma -
New Smyrna Beach High School
Similar Profiles
APRIL ODOHAPRIL ODOH
Supervisor, Avionics Mechanic, Logistics Supervisor, Database Administrator at US ArmySupervisor, Avionics Mechanic, Logistics Supervisor, Database Administrator at US Army
Kenny Ortiz RodrÃguezKenny Ortiz RodrÃguez
Military Police at US ArmyMilitary Police at US Army
Winston SterlingWinston Sterling
Clinic Supervisor at US ArmyClinic Supervisor at US Army