Anthony Zavala

• Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
• Improved baggage handling efficiency by streamlining loading and unloading processes.
• Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
• Collaborated with team members to ensure efficient transfer of luggage between flights.
• Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
• Observed safety and privacy procedures in handling passengers' property.
• Performed physical inventory checks on stored luggage, verifying accuracy before loading onto flights.
• Followed security protocols when handling passenger belongings, ensuring the protection of personal property and sensitive items.
• Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.

Managed organization of merchandise for display.

Assisted members with product location and answered questions to provide excellent customer service.

Followed established safety guidelines during equipment operation.

Coordinated with team members to ensure efficient inventory management.

• Built positive relationships with customers by providing exceptional customer service.
• Collaborated with team members to locate misplaced luggage, expediting returns to rightful owners in a timely manner.
• Developed strong relationships with external partners, such as airlines and ground transportation providers, to facilitate efficient baggage transfers.
• Reduced lost luggage incidents by diligently tracking and documenting baggage movement within the airport facility.
• Continuously updated knowledge of airline policies and airport procedures to ensure full compliance in all aspects of baggage handling duties.
• Coordinated efforts with other airport personnel including security officers, ground crew members, customs agents, to ensure seamless services for all passengers involved.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Kept employees operating productively and working on task to meet business and customer needs.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Excelled in every store position and regularly backed up front-line staff.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Promoted a positive work environment through open communication and constructive feedback.