Anthony Zelinka
Jacksonville
Summary
Dynamic and detail-oriented professional with experience as a Police Dispatcher at Jacksonville Sheriff's Office. Expert in incident prioritization and effective communication, adept at managing high-stress situations. Proven ability to train new personnel and enhance operational efficiency, ensuring public safety through active listening and data entry skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Jacksonville Sheriff's Office
09.2022 - Current
- Responded to emergency calls, prioritizing incidents based on urgency and nature.
- Coordinated communication between law enforcement units and the public for effective response.
- Monitored radio transmissions and logged dispatch information accurately in real-time systems.
- Utilized computer-aided dispatch (CAD) software to track and manage ongoing incidents efficiently.
- Provided critical support during high-pressure situations, ensuring clear information flow among responders.
- Assisted in training new dispatch personnel on operational protocols and software usage.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Stocker
Winn Dixie Supermarket
03.2019 - 08.2022
- Organized stock shelves to optimize product visibility and accessibility.
- Monitored inventory levels to ensure timely restocking of merchandise.
- Assisted customers in locating products, enhancing overall shopping experience.
- Collaborated with team members to maintain store cleanliness and safety standards.
- Trained new staff on stocking procedures and inventory management systems.
- Implemented efficient stocking methods, reducing time spent on restocking tasks.
Education
High School Diploma -
Clay High School
Green Cove Springs, FL07-2022
Skills
- Public safety awareness
- Data entry
- Incident prioritization
- Information gathering
- Typing speed
- Memory retention
- Prioritizing situations
- Multitasking Abilities
- Active listening
- Effective communication
- Adaptability and flexibility
Accomplishments
In 3 years at my job i was able to be completely trained and certified in Call taking, Dispatch, Investigative and NCIC, Having a strong proficiency in all 4 areas.
Certification
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- Limited and Full Access FCIC/NCIC Training
- Certified to work Call taking, Dispatch, Investigative, and NCIC positions
Timeline
Police Dispatcher
Jacksonville Sheriff's Office
09.2022 - Current
Stocker
Winn Dixie Supermarket
03.2019 - 08.2022
High School Diploma -
Clay High School