ANTHONY ZHANG
San Bruno,CA
Summary
I am a strategic consultant and product leader with expertise in corporate strategy, digital transformation, and data-driven decision-making across multiple industries, including automotive, technology, telecom, life sciences, healthcare, and finance. I have led business transformation initiatives, optimizing operations, enhancing customer engagement, and driving revenue growth through AI-driven solutions, analytics, and process improvements. With experience in stakeholder alignment, financial modeling, and go-to-market strategies, I specialize in bridging technology and business objectives to deliver scalable growth and operational efficiency. My ability to identify market opportunities, streamline business performance, and implement digital solutions positions me to create high-impact strategies that drive long-term success.
Overview
13
13
years of professional experience
Work History
Business Strategy and Operations Manager
Digitate - SaaS startup owned by TCS
Santa Clara, CA
01.2025 - Current
- Spearhead formulation and execution of Digitate’s corporate strategy through market trend analysis, competitive landscape assessment, and growth opportunity identification
- Collaborate with cross-functional stakeholders in marketing, sales, pricing, product management, engineering and senior leadership to identify and evaluate key operational and financial drivers, develop strategic initiatives to enhance efficiency and scalability, and implement data-driven decision-making frameworks
- Assess new market opportunities, partnership models, and go-to-market strategies to accelerate revenue growth, enhance customer adoption, and align business operations with Digitate’ s AI-driven automation vision
Product Consultant @ TCS TwinX
Tata Consultancy Services
San Bruno, CA
08.2024 - 12.2024
- Led end-to-end digital transformation initiatives from both product and program perspectives, encompassing data discovery and analysis, business ideation, stakeholder alignment, and software implementation to successfully incubate and deploy product solutions
- Developed tailored Points of View (PoV) on digital twin solutions for Fortune 500 clients, showcasing customized TwinX applications to solve complex business challenges across domains such as marketing campaign optimization and financial planning
- Strategically positioned TwinX products to key stakeholders, driving engagement and revenue growth within the business unit
Product Manager @ McKesson
Tata Consultancy Services
San Bruno, CA
10.2023 - 07.2024
- Led cross-functional teams of 20+ members in the development of a Product Level Modeling (PLM) application for deal modeling, pricing strategy, and financial analysis, ensuring alignment with overarching business objectives
- Partnered with Business and IT stakeholders to gather and refine requirements, translating them into actionable epics and user stories with well-defined descriptions and acceptance criteria
- Analyzed user feedback and usage data from pricing analysts to identify opportunities for product enhancements and innovation, effectively translating insights into feature improvements and defect resolutions
- Continuously refined the product roadmap based on insights and evolving customer needs, maximizing product value and driving strategic alignment
Technical Program Manager @ Google Cloud
Tata Consultancy Services
San Bruno, CA
08.2021 - 09.2023
- Orchestrated a complex Contact Center AI program with 50+ team members at Google Cloud Consulting, facilitating technical design and architecture discussions for a Fortune 20 telecom client, leveraging Conversational AI and Agile methodologies to drive cross functional collaboration
- Developed a multi-tier reporting framework using Smartsheet, including product backlogs, release notes, and dashboards, enabling internal and external stakeholders to effectively track and prioritize feature deployments and bug fixes through comprehensive management of user stories and defects
- Led a software delivery team of 10+ members as a Scrum Master, overseeing sprint planning, daily Scrum meetings, sprint retrospectives, and communications using Jira and Google Buganizer ticket management systems
- Spearheaded a process improvement strategy to establish performance metrics and program milestones, proactively identifying and mitigating risks that could impact program delivery while collaborating closely with global Engineering and Product teams
Strategic Business Manager
Tata Consultancy Services
San Bruno, CA
08.2020 - 07.2021
- Led digital marketing transformation initiatives to redefine product strategy for a Fortune 500 life sciences client, including development of user journey maps and personas, identification of pain points, competitive benchmarking, and conducting gap analysis between current and future states; provided thought leadership in process improvement strategies to elevate eCommerce capabilities
- Managed an Agile operations transformation work stream across nine software development teams with 100+ members for a Fortune 100 telecom client, conducting a maturity assessment of the current state, identifying pain points and opportunities, and creating an organizational vision, guiding principles, KPIs, and a capability roadmap to elevate technical utilization rates from 80% to 95%; presented findings and strategy to the client's CIO and senior leadership
Senior Consultant, MBA Internship
Tata Consultancy Services
Troy, MI
06.2019 - 08.2019
- Designed a contact center performance improvement strategy for a tier-one automaker by analyzing large datasets from a vehicle recall campaign, reducing annual operational costs by 10%
- Created a digital transformation strategy to increase Return on Attention (ROA) by 200% through leveraging Salesforce's Customer Data Platform (CDP) to unify data, enhance personalized marketing, and deliver a tailored omni-channel customer experience
Director of Projects and Property Management
American Pacific International Capital
San Francisco, CA
06.2017 - 05.2018
- Directed $3M capital improvement projects across five boutique hotels, comprising 500 rooms and generating over $20M in annual revenue
- Accelerated the completion of three hotel renovation projects from 6 months to 3 months, achieving a 17% cost reduction by standardizing project bidding and planning processes
Deputy Director of Marketing and Administration
American Pacific International Capital
San Francisco, CA
02.2014 - 05.2017
- Led analytical evaluations of over 90 acquisition targets valued between $30M and $600M, encompassing office buildings, hotels, land parcels, shopping centers, and operating companies
- Conducted comprehensive due diligence on a $55M property divestiture, delivering insights and strategic recommendations to the Board of Directors, and successfully negotiated contractual terms with brokerage firms
- Managed a team of two to execute marketing strategies for retail properties through traditional and digital channels, driving a 20% increase in annual retail revenue
Office/Property Manager
American Pacific International Capital
Fremont, CA
12.2011 - 01.2014
- Developed a comprehensive management strategy and performed cost analysis for a $35M underperforming shopping plaza, resulting in a 15% reduction in total expenditures
- Led a team to establish and maintain strategic relationships with municipal departments-including planning, fire, and police-securing city support for a $50M land development project
- Managed leasing activities for over 20 retail tenants, including restaurants, coffee shops, and furniture stores, ensuring optimal occupancy and tenant satisfaction
Education
Master of Business Administration - Digital Technology Immersion
Cornell University, SC Johnson College of Business
Ithaca, NY05.2020
Bachelor of Arts - Economics
University of California, Los Angeles
Los Angeles, CA06.2011
Skills
- Cross-functional collaboration
- Stakeholder engagement
- Market research
- Data analysis
- Strategic planning
- Digital Marketing
- Process improvements
- Smartsheet
- Confluence
- Jira
- Miro
- Microsoft Office Suite
Personal Information
Citizenship: U.S. Citizen
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Business Strategy and Operations Manager
Digitate - SaaS startup owned by TCS
01.2025 - Current
Product Consultant @ TCS TwinX
Tata Consultancy Services
08.2024 - 12.2024
Product Manager @ McKesson
Tata Consultancy Services
10.2023 - 07.2024
Technical Program Manager @ Google Cloud
Tata Consultancy Services
08.2021 - 09.2023
Strategic Business Manager
Tata Consultancy Services
08.2020 - 07.2021
Senior Consultant, MBA Internship
Tata Consultancy Services
06.2019 - 08.2019
Director of Projects and Property Management
American Pacific International Capital
06.2017 - 05.2018
Deputy Director of Marketing and Administration
American Pacific International Capital
02.2014 - 05.2017
Office/Property Manager
American Pacific International Capital
12.2011 - 01.2014
Master of Business Administration - Digital Technology Immersion
Cornell University, SC Johnson College of Business
Bachelor of Arts - Economics
University of California, Los Angeles
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