Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Night Auditor/ Front Desk Agent
Georgetown Inn Hotel
10.2014 - 09.2024
Run nightly audit reports for the hotel owner and general manager using the Operetta Hotel Management System
Conduct the checking in/out of guests
General customer service and breakfast prep/set up
Reservation set up and management
Phone reception
Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property patrols.
Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Night Auditor
Gaylord Suites
05.2010 - 09.2014
Ran night audit using the Yardi Voyager system
Made reservations for Future guests
Provided overnight security by conducting hourly interior and exterior patrols
Checked in/out guests
Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Doorman/Concierge/Reservationist
Nob Hill Tower Short Term Suites and Penthouses
10.2007 - 10.2009
Assistance with guest luggage/opened front lobby doors for guests
Made reservations for guest, assistance with taxi service
Signed incoming packages and provided building security
Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.