ANTHONY ZORELLA
Canfield,Ohio
Summary
Seeking a position as a Registered Nurse utilizing nursing education and training, in addition to exceptional interpersonal skills to provide the highest level of patient care at the management level
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Patient Care Manager
Southerncare Hospice
Youngstown, Ohio
01.2023 - 02.2024
- Lead a team of healthcare professionals, including registered nurses, home health aides, social workers, chaplains, and volunteers, across 4 counties, ensuring the delivery of high-quality, compassionate hospice care to patients in their homes or inpatient settings
- Oversee patient care coordination, including assessments, care plan development, and implementation, ensuring alignment with patient and family goals
- Manage scheduling and staffing to ensure that all patient needs are met promptly and efficiently, balancing patient volume with available resources
- Lead regular IDG team meetings and care conferences to discuss patient progress, challenges, and adjustments to care plans
- Collaborate with community resources and local healthcare providers/partners to address any unmet patient needs and improve care outcomes
- Ensure compliance with all federal, state, and organizational regulations, such as Medicare Conditions of Participation (CoPs) and ACHC
- Mentor and train new staff on patient care protocols, the use of Homecare Homebase (HCHB/Pointcare) software, and adherence to hospice policies and best practices
- Utilize Homecare Homebase (HCHB) to maintain accurate patient records, track clinical progress, and ensure timely care delivery, to ensure improvement in operational efficiency
- Utilized data and feedback from QAPI to drive improvements, monitor performance, and track key metrics such as patient satisfaction, clinical outcomes, and adherence to care plans
- Led efforts to continuously improve clinical performance metrics, including reducing revocations and improving patient and family satisfaction scores
Director of Clinical Services
Patriot Hospice
Girard, Ohio
01.2022 - 01.2023
- Spearheaded the development of clinical operations for a new hospice, overseeing the design and implementation of patient care protocols, quality assurance programs, and compliance frameworks
- Successfully navigated the hospice through the full accreditation process with CHAP, ensuring that all clinical practices met and exceeded the rigorous standards of care
- Lead the recruitment, onboarding, and training efforts for clinical staff, ensuring that the team is equipped with the necessary knowledge and skills
- Managed and mentored a multidisciplinary clinical team, including nurses, social workers, chaplains, and medical directors, to foster an environment of compassionate care and professional growth
- Ensured compliance with all state and federal regulations, including CMS guidelines, by monitoring clinical operations, implementing corrective actions, and maintaining all necessary documentation and reporting
- Created training programs for clinical staff, ensuring continuous improvement in patient care practices, staying current with CHAP standards, and best practices in hospice care delivery
- Conducted comprehensive staff education on hospice care regulations, ethics, and palliative care principles, ensuring continuous improvement and high-quality patient outcomes
- Developed and implemented a QAPI program focused on continuous improvement
- Trained staff in QAPI principles and conducted regular reviews to ensure high standards of clinical care, operational efficiency, and patient satisfaction
Patient Care Manager (PCM)
SouthernCare Hospice
Youngstown, Ohio
11.2020 - 07.2021
- Lead and supervise a multidisciplinary team of nurses, social workers, chaplains, and aides to deliver compassionate, patient-centered hospice care
- Lead and manage the scheduling of patient visits, ensuring accurate and timely patient charting, coordinating with healthcare providers to optimize resources, and ensuring timely service delivery in compliance with hospice policies
- Monitored patient satisfaction, addressing concerns and resolving issues in a timely manner, ensuring positive family and patient experiences
- Provided leadership and supervision, including training and mentoring team members to foster a high level of care
- Served as Administrator on call, responding to urgent care issues, ensuring compliance with regulations, and managing after-hours crises
Registered Nurse Case Manager (RNCM)
SouthernCare Hospice
Youngstown, Ohio
11.2017 - 11.2020
- Perform visits with terminally ill patients to assess patient condition, provide nursing care, emotional support, and support families in the home setting
- Conduct thorough assessments of patients' physical, emotional, and psychosocial needs to create personalized care plans that address end-of-life management and symptom relief, in accordance with hospice policies and guidelines
- Collaborate with interdisciplinary teams, including physicians, social workers, chaplains, and home health aides to ensure the patient’s care plan is carried out effectively
- Provide education to patients and their families regarding end-of-life care, symptom management, and advanced directives
- Provide training and orientation for new nurses, home health aides, and other team members on hospice protocols, patient care procedures, and organization policies
Registered Nurse CVICU (Telemetry)
Northside Medical Center (SMC)
Youngstown, Ohio
06.2017 - 11.2017
- Provide comprehensive care to cardiac patients, including those with conditions such as heart failure, myocardial infarction, arrhythmias, and post-operative cardiac surgery recovery
- Perform thorough cardiovascular assessments, including continuous monitoring of heart rhythms, oxygen saturation, and hemodynamics
- Assess and document patient condition, report changes, and intervene as necessary to prevent complications
- Administer, monitor, and titrate intravenous medications, including anticoagulants, antiarrhythmics, nitrates, and vasopressors, in accordance with physician orders and established protocols
- Monitor for adverse reactions and communicate concerns to the healthcare team
- Utilize telemetry monitoring systems to track heart rhythm and promptly identify signs of complications
- Maintain accurate and timely documentation of patient assessments, treatments, and responses in electronic health records (EHR)
- Adhere to hospital policies, procedures, and regulatory standards to ensure high-quality patient care
Education
Bachelor of Science - Nursing
Youngstown State University
Youngstown, Ohio01.2015
High School Diploma -
Canfield High School
Canfield, Ohio01.2010
Certification
- Registered Nurse, BSN, Ohio Board of Nursing, 421746
- BLS certification, American Heart Association, Child and Adult
- FEMA certification, Federal Emergency Management Agency
References
Available upon request.
Timeline
Senior Patient Care Manager
Southerncare Hospice
01.2023 - 02.2024
Director of Clinical Services
Patriot Hospice
01.2022 - 01.2023
Patient Care Manager (PCM)
SouthernCare Hospice
11.2020 - 07.2021
Registered Nurse Case Manager (RNCM)
SouthernCare Hospice
11.2017 - 11.2020
Registered Nurse CVICU (Telemetry)
Northside Medical Center (SMC)
06.2017 - 11.2017
- Registered Nurse, BSN, Ohio Board of Nursing, 421746
- BLS certification, American Heart Association, Child and Adult
- FEMA certification, Federal Emergency Management Agency
Bachelor of Science - Nursing
Youngstown State University
High School Diploma -
Canfield High School
Similar Profiles
Amanda IrvineAmanda Irvine
MEDICAL SOCIAL WORKER at SOUTHERNCARE HOSPICEMEDICAL SOCIAL WORKER at SOUTHERNCARE HOSPICE
FRANCINE DAVISFRANCINE DAVIS
Certified Nursing Assistant at Regency Southerncare HospiceCertified Nursing Assistant at Regency Southerncare Hospice
Cheyenne HardinCheyenne Hardin
Patient Care Coordinator - LPN at Southerncare HospicePatient Care Coordinator - LPN at Southerncare Hospice
JERRY LEE TINDLE JRJERRY LEE TINDLE JR
NA at SouthernCare HospiceNA at SouthernCare Hospice
Traci PecchiaTraci Pecchia
Paraprofessional at Jackson Milton SchoolsParaprofessional at Jackson Milton Schools