Anthony A Oryem
Louisville,KY
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
13
13
years of professional experience
Work History
Computer Repair Technician/QR Test Specialist
Ivy Technology
01.2022 - 07.2023
- Installed new servers as part of $[Amount] company upgrade, completing project on time.
- Alleviated hardware and software issues affecting computers and language labs, resulting in improved relationships with training departments.
- Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
- Supported training departments by accurately fixing hardware and software issues affecting computers and language labs.
Coder Clerk/Geographic Department
Census Bureau/ National Processing Center
09.2019 - 01.2021
- Prepared a wide variety of geographic coding allocation and boundary delineation, and address review operations required to the enumeration, evaluation, and publication of data for various Census Surveys, Including Boundary and Annexation Survey.
- Made 20-25 outbound calls for correction of addresses to many customers and updated them accordingly.
- Conducted Research on national data base using GIS as a primary source to locate address in questions and compare to data on files.
- ·We use Geographic Acquis-based Topological Real-Time Editing System GATRES to interactively update information in the MAF/TIGER System.
- Remotely assisted co-workers on job using a screen sharing technology and had had multiples Zoom meeting and training during my tenure.
- Performed various administrative tasks by filing, copying and faxing documents.
People Care Advocacy/Client Services Rep
Temporary Agency Aerotek/ADP
08.2018 - 12.2018
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Life Skills Trainer
Neuro Restorative Rehabilitation Center
02.2017 - 08.2017
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Promoted proper sanitation by training on important cleaning tasks in kitchens and bathrooms.
- Intervened in crisis situations to provide counseling and support.
- Helped to integrate clients in local community by teaching important social and work-related skills.
IT User Services
University Of Southern Maine
09.2010 - 01.2013
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Evaluated systems according to predetermined checklist and noted issues.
- Provided technical support and maintenance services for range of computer hardware and software.
- Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
Education
Bachelor of Science - Business Administration/Accounting
University of Southern Maine
Portland, MESkills
- Testing Instrument Calibration
- Network Security Measures
- Interpret Technical Schematics
- Inventory Management
- Linux Operating System
- Help Desk Support
- Microsoft Office
- Install Software
- Data Connectivity
Timeline
Computer Repair Technician/QR Test Specialist
Ivy Technology
01.2022 - 07.2023
Coder Clerk/Geographic Department
Census Bureau/ National Processing Center
09.2019 - 01.2021
People Care Advocacy/Client Services Rep
Temporary Agency Aerotek/ADP
08.2018 - 12.2018
Life Skills Trainer
Neuro Restorative Rehabilitation Center
02.2017 - 08.2017
IT User Services
University Of Southern Maine
09.2010 - 01.2013
Bachelor of Science - Business Administration/Accounting
University of Southern Maine