Anthony A. Tolliver
Cleveland,OH
Summary
Talented prospector and marketer with strong success as accomplished Market Manager. Ambitious in face of demanding sales targets and tenacious in pursuing every possible lead. Seeks new opportunities and continuously builds contact database to maintain robust pipeline and strong revenue.
Overview
8
8
years of professional experience
Work History
Market Manager
Drees Homes
07.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached sales team members in effective selling strategies and closing techniques.
- Maintained detailed knowledge of local real estate market trends ensuring accurate advice regarding property values and investment opportunities.
- Maximized customer satisfaction by effectively coordinating service delivery for 500+ customers across territory.
- Established positive flow of communication with agents, clients, and personnel involved in closing transactions.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Networked in market to build partnerships and connections with prospects.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Enter all required registration data
- Prepared and presented contracts and other legal documents to clients.
- Developed new business and managed new and existing clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Collaborated with our mortgage company to accurately determine loan and mortgage options for clients.
- Educated clients looking to sell or build with current market conditions, legal requirements, pricing, and mortgages.
Customer Care Manager
Drees Homes
02.2021 - Current
- Oversee the progress and quality of all jobs under construction The ability to assist with scheduling cost control and quality control The ability to hold subcontractors accountable for their work Excellent organizational skills Comply with OSHA regulations and other safety requirements Utilize internal software/systems to show the progress of job completion Be proactive in answering customer questions about the building process Self-motivated with a high energy level as well as a positive attitude Perform all home quality inspections Ability to work independently in a fast track environment
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Community Relations Director- as a director
Kalo Living Management
06.2018 - 02.2021
- At Somerset Apartments I have many responsibilities, some of them being: Process, reviewing applications, Collect rent payments, Resolve tenant issues, File applicants and create accounts for new residents, Manage Renewals, Manage emailed requests and concerns
- Marketed offerings and services to community.
- Stayed within budget for marketing expenses.
- Experience:
- 5 years: Microsoft (word, office, outlook, powerpoint, skype, excel)
- 5 years: Apple (pages, numbers, keynote)
- 5 years: Customer Service
- 4 years: Oracle software for scheduling
- 4 years: Sales
- 3 years: Yardi Voyager & Rentcafe
- 3 years: Realpage
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Administered operations to handle needs of more than 500+ tenants across over 450 property units.
- Collected and maintained careful records of rental payments and payment dates.
- Completed annual rent calculations using housing database software.
Leasing Manager
Kalo Living Management
01.2018 - 06.2018
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Maximized rental income while minimizing expenses through effective planning and control.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Enhanced company reputation as a leader in the industry through consistently delivering outstanding customer service.
Online Banking Specialist
Key Bank
01.2018 - 01.2019
- Optimized account management processes through effective utilization of CRM tools, enhancing team efficiency.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Maintained friendly and professional customer interactions.
- Worked with diverse product development teams to create software for qualitative structured solutions to validate and model emerging markets.
- Assisted customers with banking needs and inquiries.
- Increased customer satisfaction by delivering timely and accurate assistance in online banking inquiries.
- Facilitated seamless collaboration between internal departments by serving as a liaison for all matters concerning online banking operations.
- Applied effective time management techniques to meet tight deadlines under a heavy amount of calls.
Customer Service Manager
Best Buy
06.2016 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
- Generated customer satisfaction surveys to analyze results into action plans.
- Developed and offered unique discount options to drive interest in new product lines.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03.2017
Skills
- Managing high volume calls and multi tasking
- Leadership: training, managing and coordinating
- Working independently or with a team
- Social Communication
- Building Relationships
- Retail Knowledge
- Client Meetings
- Customer Needs Assessments
- Accounting Oversight
- Talent Pipelining
- Customer Order Management
- Regional Sales and Support
- Sales Quota Management
- Model Making
- Expense Control
- Social Media Marketing
Timeline
Market Manager
Drees Homes
07.2022 - Current
Customer Care Manager
Drees Homes
02.2021 - Current
Community Relations Director- as a director
Kalo Living Management
06.2018 - 02.2021
Leasing Manager
Kalo Living Management
01.2018 - 06.2018
Online Banking Specialist
Key Bank
01.2018 - 01.2019
Customer Service Manager
Best Buy
06.2016 - 01.2021
High School Diploma -
Penn Foster Career School