Anthony Avery

• Developed network relationships with industry professionals to enhance community awareness and promote services.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Works with enrollees providing assistance with scheduling appointments, exploring benefits and connecting to health resources
• Maintain accurate documentation of HEDIS measures and provide enrollee and their families
• Meet regularly with medical providers, partners, and supports to streamline services.
• Perform 50 outbound outreach calls daily
• Work with Alliance enrollees(Spanish speaking population)
• Increased education and awareness of Medicaid health insurance through outreach programs and delivering evidenced-informed strategies.

• Built strong relationships with school partners and diverse community stakeholders.
• Built productive relationships with parents of students facing difficult situations at school or at home.
• Modeled expected and appropriate leadership to promote to teaching staff and administrative personnel positive interaction with students and families.
• Studied assessment information covering students, teachers and school operations to formulate improvement plans.
• Communicated with parents to encourage active parental participation in education.
• Worked closely with school faculty and staff to determine students to receive support and outline needed support and interventions.
• Gathered, analyzed and used data to inform decisions and keep meetings results-focused.

• Delivered engaging curriculum through diverse methods, including classroom instruction, computer lab activities and online learning systems.
• Planned and implemented curriculum to teach up-to-date technology to 800+ students daily.
• Maintained inventory and upkeep for 400 devices and computers.
• Set up computers and networking systems and delivered step-by-step instructions on basic use.
• Worked with administrators to implement computer literacy program and technology use into day to day instruction.
• Resolved Computer & Internet based problems, improved operations and provided exceptional student/parent/staff support.
• Explained technical information in clear terms to non-technical school community to promote better understanding.*
• Created support documentation that empowered and enabled community to extend skills, leverage system features and find resolutions to questions without intervention from support team.*
• Responded to regular support requests from parents,students and staff. Patiently walked individuals through basic troubleshooting tasks.*
• Resolved 30-50 technical support inquiries per day. Including password reset, and application access.*

*Represent COVID-19 Pandemic specific roles/responsibilities

• Supervised work of contracted employees to keep on task for timely completion

• Supported and supervised team of 80 Arts Instructional professionals
• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
• Interviewed, supervised and motivated all incoming staff members to achieve optimal productivity
• Developed Monthly & Yearly campaigns and used results to communicate organizational value and generate promotional web content
• Facilitated Professional Developments, Trainings, Workshops & Orientations
• Responsible for Supervision of Programming & Educational Team
• Supervise Lead Instructors
• Oversee On Call/Substitute Placement Systems
• Perform observations, development meetings, and enhance partnerships within all programs
• Maintained positive relationships and increased overall accounts with over 100 educational programs/facilities throughout Baltimore City,Baltimore County,Harford County,Montgomery County,Prince George's County, D.C. Public and Private Schools Systems.
• Provided ongoing direction and leadership for program operations.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.

• Evaluated submitted assignments for clarity and skills, assigned grades and discussed results with struggling students to enhance understanding of course objectives
• Facilitated activities that developed students' physical, emotional and social growth
• Assessed student progress with course material through routine quizzes, final examinations and standardized assessments
• Designed and implemented curricula to challenge students and encourage excellence
• Provided leadership and management to Music department to achieve superior benchmarks in teaching and curriculum design, instruction, music performance and composition
• Delivered engaging computer technology curriculum through diverse methods, including classroom instruction, computer lab activities and online learning systems.
• Planned and implemented curriculum to teach up-to-date technology to 700 students ranging pre-k to 8th grade.
• Emphasized web etiquette and practical applications of technology for professional use.
• Maintained inventory and upkeep for 120 Chromebook devices and computers.
• Set up computers and networking systems and delivered step-by-step instructions on basic use. Created Student email accounts and managed passwords and online security at school. Monitored school equipment browsing activity and usage.

• Managed filing systems for electronic and hard copy documents to keep organized records.
• Maintained master schedule and set up appointments.
• Led comprehensive staff member training covering key topics.
• Managed office activities by maintaining communication between clients, tracking records and filing all documents.
• Connected individuals with available and relevant resources.
• Conducted community workshops to promote different programs and educate public on available services.
• Created and implemented community-based programs to improve education or fill specific needs.
• Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
• Acted as main point of contact between management, program staffs and external community.
• Developed presentations for public events, community groups and school assemblies.
• Recruited members and coordinated meetings and schedules for Windsor Valley After School Academy & Super Summer Camp, managing enrollments of 70 students as well as parent engagement and volunteering.