Soledad Sandoval Ochoa
Las Cruces,NM
Overview
13
13
years of professional experience
Work History
Non Certified Nurse Aide
The Village at Northrise Genesis Healthcare
09.2020 - 09.2023
- NightShift Supervisor
- Enhanced patient satisfaction by consistently meeting emotional needs through compassionate listening and empathetic support.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Prevented complications by closely monitoring patients at risk for falls or pressure injuries.
- Completed thorough documentation of patient information in electronic health records.
- Participated in continuing education opportunities to stay current on best practices in certified nurse aide field.
- Maintained clean and organized living spaces for patients to promote a healthy environment.
- Assisted nursing staff with daily tasks for increased efficiency in patient care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Facilitated efficient communication between healthcare professionals during shift handoffs by providing accurate updates on patient status.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored vital signs and reported changes to nurses for timely intervention.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Senior Office Assistant
City of Las Cruces Parks and Recreation Department
08.2022 - 04.2023
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Provided training support for new hires, contributing to their successful integration into the team environment.
- Maintained transaction security by verifying payment cards against identification.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Assisted in payroll processing using Munis system.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Assistant
Kleine Motor Co LLC
08.2010 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Interacted with customers by phone, email, or in-person to provide information.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Education
No Degree - Pharmacy Technology
Dona Ana Community College
Las Cruces, NM04.2016
Associates Degree in Computer Technology -
Dona Ana Community College
Las Cruces, NM05.2012
GED -
New Mexico State University - Dona Ana Community College
Las Cruces, NM2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Troubleshooting
- File Organization
- Document Management
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer Support
- Payment Processing
- Time Management
Awards
- Dean's Honor Roll List from Fall 2010
- Crimson Scholar Student Fall 2009
- Fall 2012 Computer Information Systems Division Outstanding Graduate
- Spring 2012 Computer Information System Division Crimson Scholar Graduate
Languages
Spanish
Native or Bilingual
Timeline
Senior Office Assistant
City of Las Cruces Parks and Recreation Department
08.2022 - 04.2023
Non Certified Nurse Aide
The Village at Northrise Genesis Healthcare
09.2020 - 09.2023
Office Assistant
Kleine Motor Co LLC
08.2010 - 09.2020
No Degree - Pharmacy Technology
Dona Ana Community College
Associates Degree in Computer Technology -
Dona Ana Community College
GED -
New Mexico State University - Dona Ana Community College