Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Soledad Sandoval Ochoa

Las Cruces,NM

Overview

13
13
years of professional experience

Work History

Non Certified Nurse Aide

The Village at Northrise Genesis Healthcare
09.2020 - 09.2023
  • NightShift Supervisor
  • Enhanced patient satisfaction by consistently meeting emotional needs through compassionate listening and empathetic support.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Prevented complications by closely monitoring patients at risk for falls or pressure injuries.
  • Completed thorough documentation of patient information in electronic health records.
  • Participated in continuing education opportunities to stay current on best practices in certified nurse aide field.
  • Maintained clean and organized living spaces for patients to promote a healthy environment.
  • Assisted nursing staff with daily tasks for increased efficiency in patient care.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Facilitated efficient communication between healthcare professionals during shift handoffs by providing accurate updates on patient status.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored vital signs and reported changes to nurses for timely intervention.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Senior Office Assistant

City of Las Cruces Parks and Recreation Department
08.2022 - 04.2023
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Supported staff members with administrative tasks, improving productivity across various departments.
  • Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Provided training support for new hires, contributing to their successful integration into the team environment.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Assisted in payroll processing using Munis system.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Office Assistant

Kleine Motor Co LLC
08.2010 - 09.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.

Education

No Degree - Pharmacy Technology

Dona Ana Community College
Las Cruces, NM
04.2016

Associates Degree in Computer Technology -

Dona Ana Community College
Las Cruces, NM
05.2012

GED -

New Mexico State University - Dona Ana Community College
Las Cruces, NM
2007

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Troubleshooting
  • File Organization
  • Document Management
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Customer Support
  • Payment Processing
  • Time Management

Awards

  • Dean's Honor Roll List from Fall 2010
  • Crimson Scholar Student Fall 2009
  • Fall 2012 Computer Information Systems Division Outstanding Graduate
  • Spring 2012 Computer Information System Division Crimson Scholar Graduate

Languages

Spanish
Native or Bilingual

Timeline

Senior Office Assistant

City of Las Cruces Parks and Recreation Department
08.2022 - 04.2023

Non Certified Nurse Aide

The Village at Northrise Genesis Healthcare
09.2020 - 09.2023

Office Assistant

Kleine Motor Co LLC
08.2010 - 09.2020

No Degree - Pharmacy Technology

Dona Ana Community College

Associates Degree in Computer Technology -

Dona Ana Community College

GED -

New Mexico State University - Dona Ana Community College

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Soledad Sandoval Ochoa