Summary
Overview
Work History
Education
Skills
Timeline
Generic
Spencer Burton

Spencer Burton

St. Louis,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Panel Moderator

Copiosa Labs LTD
03.2022 - Current
  • Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.
  • Coordinated regular team meetings to discuss challenges, successes, and goals for upcoming initiatives within the community.
  • Implemented new moderation strategies that led to a decrease in negative interactions among users.
  • Enhanced user experience by addressing and resolving conflicts in online forums.
  • Boosted community engagement through timely responses to comments and inquiries.
  • Managed multiple social media platforms for diverse audiences, resulting in increased brand visibility.
  • Collaborated with fellow moderators to create a safe, inclusive online environment for users.
  • Fostered a culture of respect among users by modeling positive communication skills and promoting constructive dialogue.

Customer Service Associate

Walgreens Boots Alliance
07.2020 - 02.2024
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained new personnel regarding company operations, policies and services.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Server

DeSoto Club
06.2022 - 12.2022
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Customer Service Representative

Bed Bath And Beyond
06.2019 - 12.2019
  • Answered constant flow of customer calls with minimal wait times.
  • Developed a greater understanding of all products within the store.
  • Assisted customers with online/in-store orders with great care and patience.
  • Maintained a clean work environment throughout the day by restocking and organizing shelves.
  • Addressed customers as they entered the store with a positive attitude.

Sales Agent

Best Buy
03.2019 - 12.2019
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Assisted call-in customers with questions and orders.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Explained features and advantages of Apple/Android products or services to promote sales.
  • Developed a vast understanding of all products within the store.

Outbound Sales Call Center Agent

Wyndham World Wide
07.2018 - 12.2018
  • Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Implemented upselling techniques to increase revenue and move product.
  • Overcame objections using friendly, persuasive strategies.
  • Provided information about available vacation packages and timeshare tours.
  • Handled payment information remotely.

Supervisor: Front End

Granada Grill
04.2016 - 05.2018
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Monitored workflow to improve employee time management and increase productivity.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Certificate - Acting

Excel Models And Talent
Little Rock, AR
11.2015

No Degree - Business

University of Arkansas, Fayetteville
Fayetteville, AR
08.2015

Skills

  • Dependable and Responsible
  • Stress Tolerance
  • Customer Relations
  • Data Recording
  • Troubleshooting skills
  • Critical Thinking
  • Technical issue resolution
  • Hardware troubleshooting
  • Salesmanship
  • Experienced in computer operations and troubleshooting
  • Cross-cultural communication

Timeline

Server

DeSoto Club
06.2022 - 12.2022

Panel Moderator

Copiosa Labs LTD
03.2022 - Current

Customer Service Associate

Walgreens Boots Alliance
07.2020 - 02.2024

Customer Service Representative

Bed Bath And Beyond
06.2019 - 12.2019

Sales Agent

Best Buy
03.2019 - 12.2019

Outbound Sales Call Center Agent

Wyndham World Wide
07.2018 - 12.2018

Supervisor: Front End

Granada Grill
04.2016 - 05.2018

Certificate - Acting

Excel Models And Talent

No Degree - Business

University of Arkansas, Fayetteville

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Spencer Burton